延吉招聘

Report to: (superior) Customer Satisfaction & Quality Manager
Responsible for: (subordinate) None

PURPOSE OF THE JOB
Summarize the purpose of this position to assess its expected contribution to the results of the organization.

The Experienced Service Excellence Specialist is responsible for implementing quality control process, improving IT service soft skills, promoting IPO professional image via campaigns and other internal communication tools, developing IPO complaint management process, improving customer satisfaction rate through deploying related improvement projects.

The major responsibilities will be:
?Analysis VOC data and issue report
?Monitor outsourcing service quality
?Deploy complaint management process
?Lead IPO Customer satisfaction & Quality related projects
?Deploy IPO related survey activities
?Facilitate/ deploy training toward customer attitude
?Review vendor performance
?Promote IPO professional image with internal campaigns
?Coordinate with internal communication channels

Required skills and experiences
· Over 5 years’ experience of IT service quality control, IT service supervisor or customer sat. role
· Excellent communication skill
· Multitalented and able to perform different roles
· Have proficient interpretation skills for figures, statistics, regulations and policies
· Be customer friendly and amenable
· fluent English

SPECIFIC ISSUES: Such as work base, frequency of traveling, etc.
Few travel requested (Mainland China major sites, HK, TW) in case of needs,

REQUIRED EDUCATIONAL BACKGROUND
Compulsory: Bachelor degree of Business/Computer (major) of Famous University
Ideal: MBA degree of (major) of University

REQUIREMENT OF PROFESSIONAL EXPERIENCE
Compulsory: 5 years as IT service quality control, IT service supervisor or customer sat. role in MNC companies
Ideal: 2y+ IT Service Quality Control Supervisor experience

OTHER REQUIREMENTS: Such as age, language, computer skills, etc.
Age: > 27
Language: English, Chinese
Computer: MS-Office, Visio, MS-Project
Other requirements:

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我们致力于打造有意义、包容和赋能的企业价值观，我们承诺让这个开放的，全球化的，创新的生态圈释放无限可能。
创造平等机会是施耐德电气可持续发展战略的重要组织部分之一，它旨在认同所有员工得到独特的重视，不同性别、国籍、文化、代际的员工都能在包容的环境中发展并做出自己的***贡献。其中，性别平等尤为相关且重要。性别平等不是偏爱***或者关注某些个体，更重要的是建立促进男女平等的制度和文化认知，培育适合***的土壤，创造更大的空间，同时给予养分促进发展。