洋浦经济开发区招聘

Job Description: 职位描述
Purpose for the job: 工作目标
Manage customer order, stock and cargo logistic, scheduling and report to customer
管理客户订单, 库存及货物进出，制定计划，向客户汇报。
Response to customer inquiry, dealing with customer complain, maintain good relationship with customer
回复客户问讯，处理客户投诉，维护客户的良好关系。
Operation Data Stat.，Prepare reporting, Filing
操作数据统计，编制报告，整理文件
Assist Finance on Payment Issues
协助财务收款，统计收费数据

Report to: CS Manager 直接汇报：客服经理

Job Function: 工作职责
1. Manager customer order, stock and cargo logistic, scheduling and report to customer 管理客户订单,库存及货物进出，制定计划，向客户汇报。
-Verify customer order while receive it from customer. Handover customer order to operation for execution. Make sure order content is clear accurate and executable. Organize company internal sources to complete the order timely and correctly in accordance with customer’s request. 接收客户订单，将订单及时传递给运作部，订单内容应清晰明确可执行。组织公司内部按照客户要求按时准确完成订单指令。
-In case any abnormal happens in the process of order execution, coordinate with relevant department find out solution immediately. Customer shall be properly informed in a timely manner. .对在订单完成过程中发生的异常状况及时通知客户，并协调公司内部与客户寻求解决方案。
-Maintain PEPI daily record, make sure all data input is accurate and lately. Check PEPI record for responsible customer on daily basis. System housekeeping shall be done on monthly basis。维护PEPI日常操作，确保输入PEPI信息准确及时。对所负责客户在PEPI中的记录，需要每日检查。并对系统进行月度清理。
-Each morning, verify bookstore against physical store and orders’ execution for previous day. Finish customer daily reporting base on customer request and delivery it to customer at agreed time. 每日上班核对账面库存与实际库存，检查昨日订单执行状况，制作符合客户要求的日进出货报表，并在规定时间发送给客户。
-Apply for requested government application for customer nominated ships. Make sure the application is retrieved on time 对于靠泊船只，按照政府要求进行靠泊前及靠泊后的申报，确保及时取得相关政府批文。
-Work closely with customer and agent about the ship schedule. Update berth allocation and inform all relevant parties timely 与船代和客户就船舶到港时间密切沟通，并及时更新船舶靠泊计划，通知公司内部及外部相关方。
-Maintain custom system daily record, keep close contact with customer and custom broker. Follow up cargo custom status. Complete relevant custom clearance formality for responsible customer timely. Make sure all data input is accurate and lately. Check custom system record for responsible customer on daily basis 维护海关的日常操作，与客户，海关和报关行保持密切联系跟踪货物的报关状态，及时准确完成报关手续，确保输入海关系统信息准确及时。对所负责客户在海关系统中的记录，需要每日检查。
-At each month end, arrange manual tank dip to verify physical store against PEPI book stock and stock in custom system. If the variance exceeds allowed tolerance, investigate the causes and inform relevant parties immediately. 每月月底，安排所负责储罐的手工检尺，对比实际库存与PEPI的库存和海关系统中库存的差异，如果差异超过容许范围，立即调查原因，并通知相关方。
2. Response to customer inquiry, dealing with customer complain, maintain good relationship with customer 回复客户问讯，处理客户投诉，维护与客户的良好关系
-Coordinate with relevant department， response to customer’s inquiry. Normally response time shall be within one working day. For complex scenario, CSR should response to customer in timely manner and report it to customer service manager for assistant. 对于客户的日常讯问，与相关部门沟通，正常情况下，应在当日回复。对于复杂问题，应本着及时的原则做出回应。如无法处理应及时汇报部门经理寻求协助。
-Organize investigation for customer complains received. Analysis the root causes and work out preventions, report causes and preventions to customer and make necessary explanations. Share the case with relevant parties; Take action according to the preventions. Call for management of change meetings if necessary. Make sure similar case will not happen again. 如收到客户投诉，应组织内部进行调查，并分析投诉产生的原因，做出预防的方案，并将调查结果以及预防措施汇报客户,同时做出必要的解释。与相关方分享该事件的经验，根据所做出的预防措施采取行动，如果需要应召集管理变更会议，确保类似的投诉事件不会再发生。
-Organize periodical operation review meeting with long term customer, keep record. Convey the meeting conclusion to relevant parties and take action accordingly. 与长期客户组织定期操作回顾会议，做好会议记录，并将会议中做出的决议传达给公司内部相关部门，并采取相应行动
-Carry out customer satisfaction survey at each year end or at company defined time. Analyze and Investigate the problems find out from the survey. Share the conclusions with relevant parties, work out corrective measures, improve the procedures and take action to prevent from recurrence. 每年年底或公司规定的时间对客户满意度进行调查，对在调查中发现的问题进行分析和调查, 并与相关方分享，做出改进措施，修改相关程序，并采取改进行动以避免类似的问题再次发生。
3. Operation Data Stat.，Prepare reporting, Filing 操作数据统计，编制报告，整理文件
-Stat. operation data and safety record at each month end, prepare monthly report in accordance with customer request, delivery it to customer at agreed time. 每月月底统计当月客户操作数据及安全记录，制作符合客户要求的月度报告，并在规定时间发送给客户。
-Provide Stat. Report or data requested by government. 向政府部门提交所要求的各类统计报告
-Provide Stat. Report or data requested by other internal department. 向公司内部各部门提供所要求的各类报告
-Assist department manage on drafting or improving department procedures and documentations. 协助部门经理制定和完善部门内部程序和流程。
-File consolidation tidily and timely, filing and discard according to company rule. 相关文件及时完整的整理，归档，并按要求的时间和方法销毁。
4. Assist Finance on Payment Issues 协助财务收款，统计收费数据
-Understand the payment definition in contract for responsible customers. Keep good record for to support the payment. Ask for approval or prove from customers or relevant parties. 了解关于所负责客户合同中有关收费的条目，做好日常该收费项目的记录，索要客户或相关方的证明。
-Maintain PEPI records for invoicing according to finance rule, Complete supporting documents. Inform finance to send to the invoice after retrieving customer’s approval if needed. 根据财务要求定期将记录输入PEPI系统，并完成相关支持文件。如果需要得到客户确认后通知财务收款
-Assistant finance on the payment in case any obstacle. 收款遇到困难时，协助财务或商务解决。
5. Other Duties as assigned 其它工作
-Other Assignments 其它指派工作
-Be familiar with the work of other posts within the department （include daily jobs and the situation of all clients; always be ready for replacement on any post. 熟悉本部门任何岗位的工作（包括内部联系/工作内容）及各个客户的情况，随时能够替代任何岗位。
-Comply and promote company SHE&Q regulations and culture 遵守并推行公司SHE&Q的政策。

国投孚宝洋浦罐区码头有限公司由国家开发投资公司和荷兰皇家孚宝集团于2009年4月21日共同出资成立。
国家开发投资公司占股份51%：大型国家投资控股公司，投资项目包括煤、发电、散货和集装箱码头、化肥厂。
荷兰皇家孚宝占股份49%：大型独立第三方石化液体仓储物流服务运营商，在30个国家拥有80个罐区，总仓储能力达3000万立方米。
国投孚宝洋浦罐区码头有限公司于2015年9月1日正式投入运营。作为大型油品中转中心，公司罐区位于从中东、非洲和南美到远东的原油贸易主干线上。战略性地位于周边崛起的国家的中心，在1200公里的辐射范围内有着19家炼油厂，每年进入该地区的原油达到9千万吨。
第一期建成后，将提供原油与成品油的仓储库容达132万立方米，30万吨级和5万吨级的码头各一个，可接卸5千到37.5万吨级的船只。完全建成后，原油、成品油与化学品的仓储能力将达到520万立方米，并拥有至少2个可接卸巨型油轮的码头。

值公司发展之际，诚邀具备要求且愿意接受挑战的您加入我们的团队，共创美好未来。
有意应征者，请将中英文详细履历（含期望薪资）发邮件至hr.vsty@vopaksdic.com，请在邮件主题栏注明应聘职位。
一经录用，公司将提供培训及良好的职业前景。

Vopak SDIC Terminal Yangpu Co., Ltd. was formed based on a joint venture between SDIC and Royal Vopak on 21 April 2009.
SDIC (State Development and Investment Corp., 51%): Largest state-owned investment holding company of China, investments in coal mining, power generation, bulk and container ports, chemical fertilizer factories.
Royal Vopak (managing party, 49%): World’s largest independent tank terminal operator, has 80 terminals with total cap. of 30mil. m3 in 30 countries.

Due to open on 1st Sep., 2015, Vopak SDIC Terminal Yangpu (VSTY) will serve as a world-scale oil transshipment hub along the crude oil trade route from Middle East, Africa and South America to the Far East.
Strategically located around the emerging countries and with 19 refineries in a distribution range of 1200 km, the crude oil shipped into the region has reached 90 million tons per year.
Upon completion of its first phase, it will offer 1,320,000 cbm tank storage capacity for crude oil and petroleum products; and 2 berths, 50,000-dwt and 300,000-dwt each, for ships ranging from 5,000-dwt to 375,000-dwt. The terminal can be expanded to a total of 5,200,000 cbm tank capacity for crude oil, petroleum products and petrochemicals, with at least 2 VLCC berths.