Technical Support Specialist- Software
阿特拉斯·科普柯（上海）贸易有限公司-工业技术部
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：机械/设备/重工
职位信息
- 发布日期：2016-09-20
- 工作地点：上海-松江区
- 招聘人数：1人
- 工作经验：3-4年经验
- 学历要求：本科
- 语言要求：英语 熟练
- 职位月薪：10000-14999/月
- 职位类别：售前/售后技术支持工程师
职位描述
职位描述：
Job description
?During the project phase:
1. Integration of new software solutions into existing technical customer environments
2. System installation- and configuration
3. Handling of change requests
4. Testing and validation
5. Problem analysis und elimination of errors
6. Customer trainings
7. Supporting customer staff in pilot phases and while ramping up the production
?During the maintenance phase additionally:
1. Ongoing remote or onsite production support
2. Follow up on IT incidents
3. Shift support
4. Reconfiguration and modification
5. Software updates
Mission
Develop and optimize the software knowledge and technical competency for the service team while provide technical support as a technical expertise.
To maximize the customer satisfaction on service quality and capability with providing professional field service and professional consultancy while promote service products to generate service NIS.
Experience requirements
?Server and workstation administration on Windows and UNIX, preferably including cluster technologies.
?Installation and troubleshooting of hardware platforms
?Network technology and data communications
?ORACLE and Microsoft SQL Server installation and administration
?Webserver installation, management and troubleshooting: Apache, IIS …
?Good command of spoken and written English is mandatory, other local languages are a “plus”
?Basic knowledge in industrial automation, fieldbus technique and PLC programming are desirable
?Experience with software programming and scripting languages are of advantage
Knowledge
?Computer technician or scientist, system administrator or alternatively an electrician or similar with a profound professional experience in the IT area
Personality requirements
?Used to work responsible and self-contained
?Capability of dealing with complex multitask situations under pressure
?Proactive, dynamic and enthusiastic
?Customer focused
?Good interpersonal and solid organizational skills
?Capability of adapting to flexible schedules
?Willing to travel frequently
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Job description
?During the project phase:
1. Integration of new software solutions into existing technical customer environments
2. System installation- and configuration
3. Handling of change requests
4. Testing and validation
5. Problem analysis und elimination of errors
6. Customer trainings
7. Supporting customer staff in pilot phases and while ramping up the production
?During the maintenance phase additionally:
1. Ongoing remote or onsite production support
2. Follow up on IT incidents
3. Shift support
4. Reconfiguration and modification
5. Software updates
Mission
Develop and optimize the software knowledge and technical competency for the service team while provide technical support as a technical expertise.
To maximize the customer satisfaction on service quality and capability with providing professional field service and professional consultancy while promote service products to generate service NIS.
Experience requirements
?Server and workstation administration on Windows and UNIX, preferably including cluster technologies.
?Installation and troubleshooting of hardware platforms
?Network technology and data communications
?ORACLE and Microsoft SQL Server installation and administration
?Webserver installation, management and troubleshooting: Apache, IIS …
?Good command of spoken and written English is mandatory, other local languages are a “plus”
?Basic knowledge in industrial automation, fieldbus technique and PLC programming are desirable
?Experience with software programming and scripting languages are of advantage
Knowledge
?Computer technician or scientist, system administrator or alternatively an electrician or similar with a profound professional experience in the IT area
Personality requirements
?Used to work responsible and self-contained
?Capability of dealing with complex multitask situations under pressure
?Proactive, dynamic and enthusiastic
?Customer focused
?Good interpersonal and solid organizational skills
?Capability of adapting to flexible schedules
?Willing to travel frequently
职能类别： 售前/售后技术支持工程师
关键字： 工业软件 IT
公司介绍
阿特拉斯.科普柯是一家在压缩机、膨胀机与空气处理系统、建筑与采矿设备、动力工具和装配系统领域占据全球领先地位的工业集团。 通过创新的产品与服务，阿特拉斯科普柯为实现可持续生产力提供各种解决方案。阿特拉斯科普柯成立于 1873 年，总部位于瑞典的斯德哥尔摩，业务范围遍及全球 170 多个国家和地区。2011 年，阿特拉斯科普柯拥有约 37,500 名员工，营业额达到810亿瑞典克朗（90 亿欧元）。
要了解更多信息，请访问 ******************。
Atlas Copco is an industrial group with world-leading positions in compressors, expanders and air treatment systems, construction and mining equipment, power tools and assembly systems. With innovative products and services, Atlas Copco delivers solutions for sustainable productivity. The company was founded in 1873, is based in Stockholm, Sweden, and has a global reach spanning more than 170 countries. In 2011, Atlas Copco had about 37,500 employees and revenues of BSEK 81 (BEUR 9).
Learn more at ******************.
要了解更多信息，请访问 ******************。
Atlas Copco is an industrial group with world-leading positions in compressors, expanders and air treatment systems, construction and mining equipment, power tools and assembly systems. With innovative products and services, Atlas Copco delivers solutions for sustainable productivity. The company was founded in 1873, is based in Stockholm, Sweden, and has a global reach spanning more than 170 countries. In 2011, Atlas Copco had about 37,500 employees and revenues of BSEK 81 (BEUR 9).
Learn more at ******************.
联系方式
- Email：lesley.xu@atlascopco.com
- 公司地址：地址：span北京顺义区