邢台招聘

The primary function and purpose of this position本职位的主要功能:
1.Take Inbound calls (and make Outbound calls upon request) in the name of Bentley and
maintain a professional telephone service to calling customers.
2.Responsibility of dealing with all kinds of customer Inbound calls in English as well as in
Chinese language.
3.Provide good quality information in response to inquiries, concerns and requests about
products and services.
4.Resolve customer’s problems in a friendly and courteous manner.
5.Complaints: Calm down customer, identify all relevant information and determine the
cause of the problem, provide the best solution in order to solve the problem and
escalate the question to Bentley in the case answer cannot be provided by Arvato.
6.Queries: Understand the customer and provide a response in a professional manner.
If needed, escalation to responsible person for clarification of open points.
7.Leads: Collect customer information in a courteous manner and update customer
information in database.
8.Build a good customer relationship.
9.Attract potential customers by suggesting information about products and services.
10.Identify customer’s wishes as well as expectations and explore new business opportunities
through cold calls.
11.Handle customer feedback.
12.Attend product workshops and trainings, continuous improvement and training process.

Work-related Skill / Competency 与工作相关的技能
1.Excellent language skills in English as well as Chinese(written as well as spoken)
2.Teamwork
3.Customer Orientation
4.Flexibility
5.Friendly Charisma, having a desire to help others
6.Being able to deal with all types of people
7.Professional & courteous
8.Good listening skills, patience
9.Well-groomed appearance
10.one or two years experience in automotive sector as a CCC VIP IB specialist as an Inbound agent in a luxury hotel / airline is a plus”.
11.Driver’s license is a plus

     创建于1835年的德国贝塔斯曼集团是世界三大传媒巨头之一，在全球63个国家拥有近400家公司，是《财富》全球500强企业之一。
    上海贝塔斯曼商业服务有限公司简称欧唯特(中国)，是德国贝塔斯曼集团在华独资子公司，作为处于领先地位的拥有高度整合和适应能力的国际企业服务供应商，我们针对客户关系管理和供应链管理为企业在中国乃至全球范围提供个性化服务解决方案。
    欧唯特于2001年初进入中国市场，目前已将业务拓展到航空、汽车、传媒、旅游、保险、电信、直销、快速消费品、金融服务等领域，与众多知名企业建立了合作伙伴关系。公司以上海为总部，相继在北京、广州、长春成立了分公司。2009年在深圳成立了深圳欧唯特物流服务有限公司的合资企业，为中国移动及高端电子产品行业提供世界级物流服务，以满足国内外客户日益扩大的市场需求。
    欧唯特提倡关注合作伙伴利益，注重提升合作伙伴的可发展空间，希望通过建立共同成长的伙伴关系，为客户提供全面的产品、完善的解决方案和优质的服务。欧唯特运用不断革新的信息技术和服务，来追求其商业合作伙伴的竞争能力的持续优化。
    我们的服务内容：客户关系与忠诚度咨询、数据管理、促销管理、顾客互动中心、客户服务解决方案、财务服务、物流服务等。
    我们始终倡导平等的就业政策，助力残障人才持续的职业发展 ，确保各类人群在欧唯特拥有平等的就业机会和待遇。