邢台招聘

YOUR ROLE

• Job Purpose (General Function, Primary Objective, Important End result) 职位设置目的
  
• The customer service senior manager role is responsible for develop great china customer service strategy, delivery KPI, coach customer service team, and  drive continuously developing best in class operations. As one of the key Great China supply chain management team, he/she need to execute and cascade down supply chain strategy and collaborate with other functions in GCN Supply Chain team to deliver agile supply chain solution to support company's growth and development. 
• Key Dimensions (NES, Sales Area, Marketing Budget, Production Volume, Processing Cost, headcounts,etc) 主要业绩指标
  
• Follow up global STI. Including, NES , Inv%, L16, ECSL.
  
• Customer service projects to drive continuous tools and process improvement on value stream
  
• Other projects to support GCN end to end process improvements
• Content of Accountabilities 职责内容 Spent time % 时间占比
  
• Develop Customer Service Strategy,
  Implement or roll out regional/global customer service strategy in country level.
  Develop Great China customer service Strategy with optimal service level and cost to serve.
  Leverage work stream management tool and enhance automation to provide visibility of process, agility of response to business changes in currently dynamic environment.
  Collaborate with key stake holders, including : SBU head, Business planning, customer service, operations, and regional supply chain team.  30%
  
• Lead customer service team to deliver outstanding performance.
  Conduct KPI performance management ,including ECSL, efficiency and productivity. Identify gap and risks during daily operations, develop executional improvement plans, and to fulfill monthly target achievement.
  Manage open orders from entry to delivery, if there is any changes due to customer or supply disruption, secure there is tracking of the changes and target to fulfill customer requirement.
  Monitor and control order management progress, utilize alter index from order entry to billing to evaluate risk and develop counter measures.
  Lead CS control tower team to manage exceptions and adhocs disruptions, including local, APAC and global stock allocation, lead or coordinate cross function in case there is urgent customer line down.
  Lead CS team to represent to customer or sales teams as key contact window.
  Lead key account collaborations and cooperation, example CPFR.   30%
  
• 3 People management
  Develop talent management, retention strategy, and capacity plan.
  Coach team member and build high performance team, enhance operational skill and problem solving mindset, process improvement capability.
  Cultivate can do attitude and winning culture in supply planning team.
  Develop Hipo and management team pipeline. 20%
  
• Continuous improvement:
  Lead global/regional supply chain continuous improvement projects to drive cost/efficiency savings, and better service levels.
  Be able to identify executional level improvement initiative in annual basis, and drive internal improvement projects.
  Lead customer service A3 certification, VSM and lean/Sigma projects. 20%
  
• 5 Other qualifications:
  Strategic thinking and process driven. (manage process not case)
  Strong supply chain experiences, including customer service, demand planning, OTC, logistics, control tower, or end to end supply chain management is plus.
  Quick learner, open minded, persistent and be able to deal with ambiguity.
  Positive and can do attitude, proven cases in supply planning performance improvements, driving projects, and process Kaizen.
  Problem solving and data analysis : Data analysis, use data and facts to identify problem, then be able to find out root cause and resolve problem.
  Communication and influencing, be able to work with cross functions and drive changes in virtual teams (no direct reporting line teams ). 

YOUR SKILLS

• Bachelor Degree
• 10-20 years Working Year
• Fluent English

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, generation, disability, religion and sexual orientation.

汉高公司成立于1876年，迄今已有140多年历史，总部位于德国杜塞尔多夫，全球员工逾50,000名，在全球范围内经营均衡且多元化的业务组合。通过强大的品牌、卓越的创新和先进的技术，公司在工业和消费领域的三大业务板块中确立了领先地位。汉高粘合剂技术业务部是全球粘合剂市场的领导者，服务于全球几乎所有行业。洗涤剂及家庭护理以及美容护理两大业务也是各国市场和众多应用领域中的领先品牌。2016年，汉高实现销售额187亿欧元，调整后营业利润32亿欧元。更多资讯，敬请访问官网。