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中台客服服务-外资银行(10个月)

北京外企德科人力资源服务上海有限公司

  • 公司规模:10000人以上
  • 公司性质:合资(欧美)
  • 公司行业:专业服务(咨询、人力资源、财会)

职位信息

  • 发布日期:2021-06-04
  • 工作地点:北京-朝阳区
  • 招聘人数:1人
  • 工作经验:1年经验
  • 学历要求:本科
  • 职位月薪:0.8-1万/月
  • 职位类别:综合业务专员

职位描述

KEY RESPONSIBILITIES in bullet points

? Handle daily client inquiries related to transactions, FCY supporting documents etc. Provide guidance to clients regarding regulation updates and product enhancement.

? Coordinate with back office team for transaction investigation, urgent payments and incoming collections. Provide timely feedback to clients and ensure end-to-end resolutions.

? Support Service Managers to handle Tiered client regular requests, including but not limited to:

? Daily/weekly/monthly account and/or transaction, and liquidity management reports

? Guide clients to prepare E-banking and Cash Pool application documents and coordinate with Setup Team to ensure timely completion.

? Notification to clients regarding rejected/failed EB instruction and returned payments

? Keep close communication with clients to help smooth processing efficiency, for example, pre-notification of urgent transaction, etc.

? Perform other administrative tasks that may be assigned by the team leader.


SELECTION CRITERIA education and skills, languages etc

? Graduate with 2-3 years’ experience or finance in a banking environment.

? Knowledge of accounting principles (relevant to clients) is major asset.

? Familiar with multi OS platform, LAN, application and telecommunication software/equipment and experienced in data communication

? Customer focus and service oriented

? Good communication and inter-personal skills

? Ability to work in a team

? Ability to handle multiple tasks efficiently

? Fluent in both oral and written English.


职能类别:综合业务专员

关键字:客服

公司介绍

北京外企德科人力资源服务上海有限公司(简称 FESCO Adecco 外企德科)是中国人力资源服务行业具竞争力和品牌价值的FESCO与全球人力资源服务行业领航者Adecco成立的一家中外合资人力资源服务企业,为企业及个人提供业务外包、人事服务、招聘猎头和员工福利等相关人力资源解决方案。

成立于1979年,FESCO拥有悠久的人力资源专业化服务历史、丰富的市场经验以及完备的服务资质,是中国人力资源服务行业的领跑者,Adecco则是全球人力资源行业的巨头,服务网络遍布全球60多个国家和地区。FESCO Adecco成立后,双方通过优势互补,整合了客户资源,依托全球化的资源和服务平台,融合本土网络优势,扩大了业务范围,为客户提供全方位的业务流程外包(BPO)、财务外包与薪酬管理、人事委托/人事派遣、全球化派遣、人才招聘/RPO相关服务、健康福利与弹性福利等人力资源解决方案。合资后的FESCO Adecco飞速发展,并且在浙江、重庆、深圳、苏州设立了分支机构。目前,FESCO Adecco在中国每天服务达100万名员工,服务客户近12,000家。

FESCO Adecco致力于成为***的人力资源全面解决方案提供商,成为客户最值得信赖的人力资源合作伙伴。为客户打开通向国际市场及创新型人力资源服务模式的大门,推动中国乃至全球的人力资源外包产业的健康发展。

联系方式

  • Email:recruitment@circassia.com
  • 公司地址:天目西路128号嘉里不夜城企业中心***座19楼