邢台招聘

Responsibilities:

？  Operating & Reporting

·       Service team personnel qualification.

·       Supervision of service team daily operation and continuous optimization of standard operational processes.

·       Knowledge provision to customer service team by timely and sufficient trainings and KDB updates

·       Operation reports management (Daily Report/Monthly Report/QC Report/Complaint Report, etc.)

·       Regular/Ad-hoc report to management explaining service development and/or performance.

·       Internal coordination across departments to ensure resources available for proper customer service operation.

？  Campaign Management

·       Support campaign preparation from customer service standpoint to setup processes and resources.

·       Briefing of campaign details to service team and ensure proper and agile execution.

·       Analyzing and reporting of service team's campaign performance.

？  Service Satisfaction

·       Ensure high service satisfaction of T-mall Store by continuous service quality monitoring and standard calibration with service team.

·       Service satisfaction weakness analysis and cross-functional coordination for improved service offers and processes.

？  Complaint & Goodwill

·       Define complaint handling and goodwill approval processes in line with Porsche standards.

·       Complaint handling and reporting, solution oriented internal coordination.

·       Goodwill budget control.

 

Requirements:

·       Majored in Customer Service/Marketing/E-Commerce .

·       Business fluent in English and Chinese.
·       Highly proficient with Excel, PowerPoint, and Visio.

·       Prefer candidate who has at least 2-year working experience

·       Have the operation experience of T-mall store.

  

     创建于1835年的德国贝塔斯曼集团是世界三大传媒巨头之一，在全球63个国家拥有近400家公司，是《财富》全球500强企业之一。
    上海贝塔斯曼商业服务有限公司简称欧唯特(中国)，是德国贝塔斯曼集团在华独资子公司，作为处于领先地位的拥有高度整合和适应能力的国际企业服务供应商，我们针对客户关系管理和供应链管理为企业在中国乃至全球范围提供个性化服务解决方案。
    欧唯特于2001年初进入中国市场，目前已将业务拓展到航空、汽车、传媒、旅游、保险、电信、直销、快速消费品、金融服务等领域，与众多知名企业建立了合作伙伴关系。公司以上海为总部，相继在北京、广州、长春成立了分公司。2009年在深圳成立了深圳欧唯特物流服务有限公司的合资企业，为中国移动及高端电子产品行业提供世界级物流服务，以满足国内外客户日益扩大的市场需求。
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