Customer Service
路威酩轩香水化妆品(上海)有限公司
- 公司规模:1000-5000人
- 公司性质:外资(欧美)
- 公司行业:快速消费品(食品、饮料、化妆品)
职位信息
- 发布日期:2019-11-23
- 工作地点:上海-浦东新区
- 招聘人数:1人
- 工作经验:3-4年经验
- 学历要求:本科
- 职位月薪:1-1.5万/月
- 职位类别:物流专员/助理 供应链主管/专员
职位描述
MAIN OBJECTIVE OF THIS POSITION 设立该职务的基本目的
Communicate with Brand,
customers and warehouse team, to ensure on time in full delivery to counters.Ensure input orders accurately and timely in system
Participate in monthly closing. Run relevant report to report period
sales figures to both sales marketing team and official.
MAIN RESPONSIBILITIES OF THIS POSITION 该职务的主要职责
Monitor Logistic Calendar
- Build Yearly Logistic Calendar for all Orders (including returns) to be processed in WH
- Communicate it Monthly to Departments and Counters
- Review workload and return plan with brand / warehouse team
- Order Processing/Monitoring
- Check order status in ordering system and release orders (including returns) on time to WMS following Logistic Calendar.
- Provide Order Sum Up to Order Sender for Manual Orders .
- Provide Order Combination Instruction to Warehouse.
- Provide ordering system’s training to order creator of each brand.
- Key contact person of the ordering system .
- Manage Forwarders
- Select appropriated transportation way for each order
- Process Claim Order (Fine)
- Evaluate Logistic Performance
- Track Logistic Calendar On Time Compliance/Order Window
- Build and analyze Shipment Review
- Analyze Customer Complaints
- Identify root cause of Return Variance
- Summarize/Share the report with warehouse and brand .
- Make recommendations and lead actions
- Communicate about abnormal situation
- Build necessary action plan to improve KPI
- Arrange the counter stock take ,base on the selected counter list by planning/internal audit.
- Follow up Sell in
- Sell in Sell Out report for Dior
- Sell in achievement for all brands
- Assist Finance in Month Closing task
- Check data consistency for consignment counter Sell out
MAIN KPIs OF THIS POSITION 该职务的主要业绩指标
100% accurate order processed
Closing report on time with accuracy
Meet brand’s requirement regarding order on time
Logistics KPI monitoring
PRINCIPAL COMPETENCIES, SKILLS AND BACKGROUND 该职务所需的主要技能及相关背景
- Customer
oriented - Good communication
skill - Strong
problem solving skill - Advanced Excel skill. Pay
details to numbers and patient on system input for daily work - College
graduate in logistics management or equivalent - Experience
with SAP and AGORA system and business flow - At least 3
years experience in logistics or customer service area
公司介绍
LVMH集团在1987年由Moet Hennessy和Louis Vuitton两大集团合并成立。做为一个在全球高档消费品行业中居领先地位的集团,LVMH旗下产品包括时装、皮具、葡萄酒、烈酒、名表、珠宝、高级香水和化妆品。LVMH透过林林总总的产品把欧洲雅致的生活精粹一一带到全球的不同角落。LVMH是传统与现代艺术的完美融合,每件产品由激情所创造,力求尽善尽美,在全球各地受到万千宠爱。
LVMH香水化妆品(上海)有限公司是LVMH集团于2000年在中国投资成立,负责LVMH香水化妆品集团旗下的部分品牌在中国的销售。随着越来越多的中国消费者追求更为精致和高品位的生活,为满足日益增长的市场需求,LVMH香水化妆品(上海)有限公司旗下Dior(迪奥)、Guerlain(娇兰)、Givenchy(纪梵希)、Make Up For Ever(玫珂菲)、Benefit(贝玲妃)、 Kenzo(凯卓)、Acqua Di Parma(帕尔玛之水)、Fresh(馥蕾诗)、ChaLing(茶灵)等品牌现正寻求致力于奢侈品行业发展的优秀人才。
LVMH香水化妆品(上海)有限公司是LVMH集团于2000年在中国投资成立,负责LVMH香水化妆品集团旗下的部分品牌在中国的销售。随着越来越多的中国消费者追求更为精致和高品位的生活,为满足日益增长的市场需求,LVMH香水化妆品(上海)有限公司旗下Dior(迪奥)、Guerlain(娇兰)、Givenchy(纪梵希)、Make Up For Ever(玫珂菲)、Benefit(贝玲妃)、 Kenzo(凯卓)、Acqua Di Parma(帕尔玛之水)、Fresh(馥蕾诗)、ChaLing(茶灵)等品牌现正寻求致力于奢侈品行业发展的优秀人才。
联系方式
- Email:damonliu@acquadiparma.com
- 公司地址:上海市静安区南京西路1266号恒隆广场一期10楼 (邮编:200040)
- 电话:15026577998