邢台招聘

职位描述：
POSITION SUMMARY
Provides customer and technical support through analysis and problem solving to facilitate installation, implementation, maintenance, education, and documentation of a variety of computer and software technologies. Will directly interact with end user onsite to affect a repair or solution. Also provides support for Data Center Operations (DC Ops) and is responsible for the support of the centralized Air Products computing environment around the world, but specifically for the Asia Region.

Purpose
The Technical Support Client team is responsible for the second/third level support of the Air Products PC environment with a focus on the Client Desktop (i.e. PC Operating Systems, including virtual, and Applications), Messaging, Network and Remote Connectivity, Viruses/Security, Network Printing, and Software Distribution. Other responsibilities, as needed, could include working with Engineering teams to provide additional testing, training, troubleshooting and problem resolution, participation in teams to resolve infrastructure related problems, providing consultation, testing, piloting, training and documentation for the support teams.

Nature and Scope
The Technical Support Client team is part of Global IT Infrastructure Operations Organization, serving as an integral part of the IT Support chain. The team provides level 2 support for issues related to the end-user computing experience.


PRINCIPAL ACCOUNTABILITIES
A significant portion of the job responsibility revolves around the support of the client technologies with a focus on the Air Products desktop, problem solving teams, project landings and testing.
Working with Technical Support and Engineering teams to provide additional testing, training, troubleshooting and documentation.
Provide training and consultation for the Level 1 help desk agents.
Provide operational support for the enterprise computing environment (SAP Applications, VMWare, Hyper-V, Windows Servers, Wide Area Network, UC4 batch scheduling, etc).
Cover prime-time (Business) hours from Monday through Friday (local time) and on-call support for urgent situations on non-prime-time hours, weekends and holidays.
Communications, research, testing, documentation, project management and trouble-shooting.

MINIMUM REQUIREMENTS AND QUALIFICATIONS

1.Bachelor’s degree in computer science or an engineering discipline, or equivalent work experience
2.5+ years of IT Infrastructure support experience, Client experience preferred
3.Excellent verbal and written communication skills, especially in English
4.Additional language skills preferred, but not required
5.Strong problem solving and customer service skills
6.Strong knowledge of:

Operating Systems (Microsoft):
Windows 7 – required
Network Connectivity (TCP/IP, LAN/WAN) – required
Remote Connectivity/SSL/VPN
Printing – queue setup, NW troubleshooting required, HP hardware knowledge preferred
Software distribution/SCCM (basic knowledge required)
Applications:
MS Office Products, including Office 2013/O365
Microsoft SCEP/Windows Firewall
Virtual desktop infrastructure and/or Citrix
Familiarity with the following is desirable:
SAP R/3 ERP applications
UC4 batch scheduling
Solarwinds Network monitoring

7.Excellent interpersonal skills with the ability and willingness to participate in, and contribute to, a team environment, including pager coverage
8.Self-motivated, self-starter 举报 分享

    空气产品公司（Air Products, 纽约证券交易所代码：APD）是一家世界领先的工业气体公司，拥有近80年的历史。公司专注于服务能源、环境和新兴市场，为包括炼油、化工、金属、电子、加工制造和食品饮料等众多产业的客户提供生产所必需的工业气体、相关设备和应用专业技术。空气产品公司也是一家全球领先的液化天然气工艺技术和设备供应商。公司同时还开发、设计、建造、拥有并运营着一些全球***型的工业气体项目，包括气化项目。这些气化项目以可持续的方式将丰富的自然资源转换成合成气，用于生产高附加值电力、燃料和化工品。

    2019财年，公司在50个国家和地区的运营销售额达89亿美元，当前市值超过650亿美元，使其成为美国市值***的化工企业。其全球来自不同背景的1万7千多名充满热情、富有才华和忠诚敬业的员工在空气产品公司更高使命的引领下，致力于创造创新的解决方案，助力环境改善，增强可持续发展，并解决客户、社区及全球所面临的挑战。欲获得更多信息，请登陆公司中文网站：****************** 或扫描关注“空气产品公司”中国区官方微信。

Air Products (NYSE:APD) is a world-leading industrial gases company in operation for 80 years. Focused on serving energy, environment and emerging markets, the Company provides essential industrial gases, related equipment and applications expertise to customers in dozens of industries, including refining, chemical, metals, electronics, manufacturing, and food and beverage. Air Products is also the global leader in the supply of liquefied natural gas process technology and equipment. The Company develops, engineers, builds, owns and operates some of the world's largest industrial gas projects, including gasification projects that sustainably convert abundant natural resources into syngas for the production of high-value power, fuels and chemicals.

The Company had fiscal 2019 sales of $8.9 billion from operations in 50 countries and has a current market capitalization of about $65 billion, making it the largest American chemical company by market capitalization. More than 17,000 passionate, talented and committed employees from diverse backgrounds are driven by Air Products’ higher purpose to create innovative solutions that benefit the environment, enhance sustainability and address the challenges facing customers, communities, and the world. For more information, visit ***************.