(SHD)西门子医学诊断产品(上海)有限公司 医疗业务领域 诊断产品集团 应用支持专员(地点:上海)(151713)(职位编号:151713)
西门子医学诊断产品(上海)有限公司(SHD)
- 公司行业:医疗设备/器械
职位信息
- 发布日期:2014-02-20
- 工作地点:上海
- 招聘人数:若干
- 学历要求:本科
- 语言要求:普通话良好
英语良好 - 职位类别:医药技术研发人员 售前/售后技术支持工程师
职位描述
- For our Healthcare Sector in Shanghai, we are looking for a Technical Application Specialist at the earliest opportunity.
西门子医疗业务领域诚聘英才,职位名称:应用支持专员,工作地点:上海。
What are my responsibilities?
- Providing the technical application support for responsible products to customer through hotline and other platforms. Ensuring the efficiency of technical and scientific information to customers to make sure that customer needs are covered timely and correctly.
- Respond to enquiries from customers via hotline, email or online discussion boards etc.
- Handle troubleshooting and complaint handling through hotline, email or dispatch unsolved problems to field customer service team.
- Receive, take record and follow up customers' satisfaction complains and escalate to superior according to related SOP
- Coach less experienced help desk staff.
- Other marketing or related projects or tasks assigned by supervisor or company.
What do I need to qualify for this job?
- A degree in Technology (Medical Technology), laboratory Medical, major in Immunochemistry, Microbiology, Clinical Chemistry, Diagnostics
- Effective communication skills both written and verbal
- Is highly computer literate with good experience in using Microsoft Office applications
- Has a thorough knowledge of Company Procedures and Policies
- Good understanding of the Financial system operated within the company
- A broad based knowledge of the products within the In-Vitro Diagnostics industry
- Relevant and demonstrable knowledge of the market in which MED Dx operates
- Good experience in Service within diagnostics industry. Adequate knowledge about diagnostics products and its major features, applications and advantages. Excellent project management experience and proven success record.
- Diagnostics or relevant functions
- Good cooperation and coordination abilities. Excel under pressure.
- Good language skills incl. Chinese and English. Can work well with staff and customers from diversified backgrounds.
What else do I need to know?
- The Siemens Healthcare Sector is one of the world's largest suppliers to the healthcare industry and a trendsetter in medical imaging, laboratory diagnostics, medical information technology and hearing aids. Siemens offers its customers products and solutions for the entire range of patient care from a single source – from prevention and early detection to diagnosis, and on to treatment and aftercare. By optimizing clinical workflows for the most common diseases, Siemens also makes healthcare faster, better and more cost-effective. Siemens Healthcare employs some 51,000 employees worldwide and operates around the world. In fiscal year 2011 (to September 30), the Sector posted revenue of 12.5 billion Euros and profit of around 1.3 billion Euros.
- For further information please visit: http://www.siemens.com/entry/cc/en/#188200
How do I apply?
- We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability as we will use the data to review your suitability for the role.
我们期待您的在线职位申请,并请您在申请职位时提供真实有效的求职信息以便完成人才评估。
Contact
- If you want to know more about Siemens job opportunities, please be free to log in our career website www.careers.siemens.com.cn
如需了解更多西门子职位信息,请登录西门子招贤纳士网站 www.careers.siemens.com.cn
提醒:
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