瑞典汽车品牌—Supply Operation Specialist
上海中智项目外包咨询服务有限公司
- 公司规模：1000-5000人
- 公司性质：国企
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2020-12-25
- 工作地点：上海-虹口区
- 招聘人数：若干人
- 工作经验：1年经验
- 学历要求：本科
- 职位月薪：1.5-1.5万/月
- 职位类别：订单处理员
职位描述
薪资：15000左右+800补贴，13薪
职位信息
Regional dealer Service Support
a. Support dealer well use of VV/DMS/VIDA and handle daily reported issue
b. Support dealer to get accurate, valid and complete parts info, submit TIE report if needed
c. Support dealer well understanding of parts discrepancy claim process, investigate/handle and close cases timely
d. Support dealer to check parts delivery status, ETA and special delivery request arrangement
Daily BO review and take actions to release BO as earlier as possible
Special order placement, including Tool/Tire/QB/activity parts etc.
Part-related customer complaints support and follow-up till solved
Dealer order behaviour monitoring and KPI follow up, action-plan made together with bad-performance dealers
New dealer opening coaching and dealer on-site support as needed
Dealer feedback collection/identification and effective workarounds with other teams
Consolidate a certain of reginal works
Support some internal project with the project owner
Other support job assigned by line mgr.
要求：
Bachelor degree or above
Major in customer service or related subject
1-3 years working experience
Auto industry and dealer/customer service experience is preferred
Ability to multi-task, prioritize, and manage time effectively
Familiarity with automotive industry and customer service system
Willing to initiate communications and able to express and accept opinions in a professional way
Strong verbal and writing communication skills
Excellent English & PC skill
职能类别：订单处理员
公司介绍
上海中智项目外包咨询服务有限公司是中智上海全资子公司，发展至今，经与几千家各个行业的企业成功合作，服务网络覆盖全国300多个城市。以服务外包的形式为企业提供“优质、高效、便捷”的灵活用工、项目管理、办公室商务服务等，其中全球500强企业占比超过50%，涉及制造、金融、化工、医药、奢侈品与消费品、进出口贸易等行业，并且与服务客户建立了良好的合作伙伴关系。
中智将以不懈追求卓越的精神，坚持传承与创新，积极探索企业发展的新方向、新路径，推动企业实现新发展，继续强化质量意识，加强质量管理，落实质量责任，提高服务质量，进而为将上海建设成“具有国际竞争力的质量高地”作出更大的贡献。
中智将以不懈追求卓越的精神，坚持传承与创新，积极探索企业发展的新方向、新路径，推动企业实现新发展，继续强化质量意识，加强质量管理，落实质量责任，提高服务质量，进而为将上海建设成“具有国际竞争力的质量高地”作出更大的贡献。
联系方式
- Email：jobcc@ciicsh.net
- 公司地址：沪闵路