西宁招聘

Expert Technical
Support Engineer

Primary Location: Shanghai-China,

Do you have field service experience and
Power Electronics insight? And would you like to take on an international
position where you provide valuable technical support within a world leading
company?

Make a difference – join Schneider Electric

Schneider Electric is a global leader in
energy solutions and management. As Technical Support Engineer, you will be
based either in Shanghai-China, or Bangalore-India, Kolding-Denmark,
Montbonnot-France and join a team of 16 dedicated professionals working in
various locations worldwide. The team provides expert escalation support to
field service representative(FSR) within the Schneider organization and close
partners all over the world. You will be in the move of the IoT revolution
where all Schneider connected products will provide key information to allow
predictive and advanced maintenance. The international aspect of this position
means occasional travels all over the world.

Support technical escalations of Expert Level issues

Your primary mission is to solve
technical problems by answering day-to-day FSR escalation issues for 3-phase
UPS products. You are also in charge of setting up product information data for
FSR purposes and troubleshooting guides on our website – which is especially
important in connection with new products launches. In addition, you
participate in new product development, reviews and technical tests, and you
help improve service performance, upgrade FSR service tools and processes as
well as contribute to customer specific analysis reports.

Many career opportunities and focus on development

At Schneider Electric, we want the best
employees. That is why we do not compromise on education and personal
development, and we work targeted and structured with educational plans from
day 1. As Technical Support Engineer, you will constantly develop your
professional competencies and have focus on your personal development.

Qualifications:

Technical profile with commercial understanding

- You have a B.Sc. degree in Engineering or other technical degree

- In addition, you have at least 5 years of related experience in field service
activities or in research & development.

- You are fluent in English (written and spoken) –other languages would be a plus.

As a person, you are independent with
strong communication and networking skills. With your solid electrical and
electronics understanding, you are able to solve complex problems as well as to
explain technical information to others. At the same time, you are flexible and
result-oriented and you are able to bridge the gap between the technical sphere
and the rest of the organization thereby providing our customers with the best
possible service and solutions.

　　APC（美国电力转换）和MGE（梅兰日兰电子）强强联合成为施耐德电气集团的一个主要事业部-IT事业部，规模达到30亿美元（24亿欧元），成为全球关键电源及制冷服务行业***。合并后，公司为在通讯、金融、政府、工业、企事业、中小企业和家庭环境等各大产业的关键信息技术及生产应用提供行业内最全面的产品和解决方案。其解决方案主要包括不间断电源(UPS)，精密制冷产品、机柜和设计管理软件。同时，公司还具有行业内***泛的售后服务体系及处于领先地位的研发投入。目前公司在全世界130多个国家拥有12,000名员工。公司遵循的企业文化是 -- 以成就为导向，提倡多元化及真正的全球性；全球员工共同分享并实践同样的理念：倾听别人，交流意见并不断创新以达到共同发展 ；尊重他人及多元文化，承诺客户，关注业绩，承担风险，团队合作以使得公司成为一个卓有成效的企业。我们相信只有员工共同努力来实现客户满意，开放协作，并建立一个有趣而活泼的工作环境，我们的企业才会真正获取成功。

　　施耐德IT事业部大中华区作为全球的战略中心之一，拥有二大制造中心：上海和厦门；两大研发中心：上海和台北；并且在香港、台北、北京、上海及广州等30多个地区设立了销售及售后服务代表处。