西宁招聘

SUMMARY OF JOB

.The Field Service Engineer's (FSE) primary role is to provide customer-site field repair, commissioning, installation supervision and modification of APC UPS (uninterruptible power supply) systems.

.In direct contact with the customer, the FSE is the connection between customer and after sales service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

. Performs installation supervision and commissioning of APC products including the batteries.

. Performs maintenance for APC UPS equipment including batteries and power distribution system.

. Solve UPS problems at customers site and provides reports on these issues.

. Responsible for identifying and reporting failure modes encountered when in the field. Also responsible for determining the cause of these failures.

. Trains customers on equipment operation and maintenance of APC products.

. Interact with customers by phone or face to face

. Represents APC in dealing with customer concerns

. Acquisition of Customer Service products.

. Fill in all required reports and complete the necessary documents

. 24 hours stand by if necessary

. Not exposing himself, anyone else or properties to a danger.

. Travelling internationally up to 75%.

SECONDARY DUTIES

. Present all the offers of service, propose new services to the customer

. Offer feedback on future product development, features and functions

. Give feedback from customer about the product

. On-the-job training of new field service engineers

JOB REQUIREMENTS

EDUCATION—MINIMUM REQUIRED LEVEL:

. Electrical technician with min. 3 years experience in field service/ BS degree of Electrical Engineering or equivalent

EXPERIENCE—MINIMUM REQUIRED:

. Up to 2 years related experience

KNOWLEDGE AND SKILLS —REQUIRED:

. Electrical Engineering or equivalent

. Strong knowledge of electronic theory to component level

. Good computer skill

. Strong written and verbal communication skills in English. Other languages are favourable

KNOWLEDGE AND SKILLS —DESIRED BUT NOT ESSENTIAL:

. Knowledge of others cultures and experience of travels

PERSONAL ATTRIBUTES:

. Flexible and high-performance

. Ability to function independently

. High level of professionalism and integrity

. Self -Motivated

. Willingness to travel extensively

. Ability to solve problems alone

　　APC（美国电力转换）和MGE（梅兰日兰电子）强强联合成为施耐德电气集团的一个主要事业部-IT事业部，规模达到30亿美元（24亿欧元），成为全球关键电源及制冷服务行业***。合并后，公司为在通讯、金融、政府、工业、企事业、中小企业和家庭环境等各大产业的关键信息技术及生产应用提供行业内最全面的产品和解决方案。其解决方案主要包括不间断电源(UPS)，精密制冷产品、机柜和设计管理软件。同时，公司还具有行业内***泛的售后服务体系及处于领先地位的研发投入。目前公司在全世界130多个国家拥有12,000名员工。公司遵循的企业文化是 -- 以成就为导向，提倡多元化及真正的全球性；全球员工共同分享并实践同样的理念：倾听别人，交流意见并不断创新以达到共同发展 ；尊重他人及多元文化，承诺客户，关注业绩，承担风险，团队合作以使得公司成为一个卓有成效的企业。我们相信只有员工共同努力来实现客户满意，开放协作，并建立一个有趣而活泼的工作环境，我们的企业才会真正获取成功。

　　施耐德IT事业部大中华区作为全球的战略中心之一，拥有二大制造中心：上海和厦门；两大研发中心：上海和台北；并且在香港、台北、北京、上海及广州等30多个地区设立了销售及售后服务代表处。