(SHD)西门子医学诊断产品(上海)有限公司 全国技术支持专员 National Service Engineer(地点:上海)(105426)(职位编号:105426)
西门子医学诊断产品(上海)有限公司(SHD)
- 公司行业:医疗设备/器械
职位信息
- 发布日期:2012-08-08
- 工作地点:上海
- 招聘人数:若干
- 工作经验:五年以上
- 学历要求:本科
- 语言要求:英语良好
普通话良好 - 职位类别:临床研究员 售前/售后技术支持工程师
职位描述
Mission of Function
1. Provide high-end service support to field customer service staff and customers. Ensuring the correctness and effectiveness of technical and scientific information to internal staff ,distributors and customers .
2. Deliver training courses to the participants according to the training plan.
Contacts (internal /external) :
- Internal: Customer Service(National)/ Education Manager, regional service team, and other sales and commercial staff mainly
- External: Customers and distributors
Tasks:
1. Provide accurate, timely and lastest service information, advice, and assistance regarding the organization’s products and services to customers and field service staff to improve the organization’s customer satisfactions.
2. Provide service support to the field service specialists when they encounter difficulties.
3. Keep up to date on laboratory technology where relevant, monitoring tools and techniques of competition in client labs, taking part in seminars, congresses or lecture, where appropriate.
4. Providing introduction of new tests and instruments to promote reagents.
5. Teamwork and encouraging others to adopt best practices, supporting bidding.
6. Communicate with team timely for the company updates.
7. Deliver training according to the training schedule.
8. Other related projects or tasks assigned by supervisor or company.
Knowledges:
1. At least 5 years in medical device service. A degree in Technology (Medical Technology), laboratory Medical. Immunochemistry, Microbiology, Clinical Chemistry, Diagnostic is prefered.
2. The abillty to provide leadership in many situations and with using different communication methods both remotely and face to face.
3. Effective communication skills both written and verbal.
4. Is highly computer literate with good experience in using Microsoft Office applications.
5. Has a thorough knowledge of Company Procedures and Policies.
6. Good understanding of the Financial system operated within the company.
7. A broad based knowledge of the products within the In-Vitro Diagnostics industry.
8. Relevant and demonstrable knowledge of the market in which MED Dx operates.
Experience:
1. Good experience in service within diagnositcs industry. Adequate knowledge about diagnostics products and its major feastures, applications and advantages. Good project management experience and proven success record.
2. service development or relevant functions.
3. Good cooperation and coordination abilities. Excel under pressure.
4. Good language skills incl. Chinese and English. Can work well with staff and customers from diversifed international and domestic backgrounds。
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