西宁 [切换城市] 西宁招聘西宁客服及技术支持招聘西宁售前/售后技术支持工程师招聘

(SHD)西门子医学诊断产品(上海)有限公司 全国技术支持专员 National Service Engineer(地点:上海)(105426)(职位编号:105426)

职位信息

  • 发布日期:2012-08-08
  • 工作地点:上海
  • 招聘人数:若干
  • 工作经验:五年以上
  • 学历要求:本科
  • 语言要求:英语良好
    普通话良好
  • 职位类别:临床研究员  售前/售后技术支持工程师

职位描述

Mission of Function
1. Provide high-end service support to field customer service staff and customers. Ensuring the correctness and effectiveness of technical and scientific information to internal staff ,distributors and customers .
2. Deliver training courses to the participants according to the training plan.

Contacts (internal /external) :
- Internal: Customer Service(National)/ Education Manager, regional service team, and other sales and commercial staff mainly
- External: Customers and distributors

Tasks:
1. Provide accurate, timely and lastest service information, advice, and assistance regarding the organization’s products and services to customers and field service staff to improve the organization’s customer satisfactions.
2. Provide service support to the field service specialists when they encounter difficulties.
3. Keep up to date on laboratory technology where relevant, monitoring tools and techniques of competition in client labs, taking part in seminars, congresses or lecture, where appropriate.
4. Providing introduction of new tests and instruments to promote reagents.
5. Teamwork and encouraging others to adopt best practices, supporting bidding.
6. Communicate with team timely for the company updates.
7. Deliver training according to the training schedule.
8. Other related projects or tasks assigned by supervisor or company.

Knowledges:
1. At least 5 years in medical device service. A degree in Technology (Medical Technology), laboratory Medical. Immunochemistry, Microbiology, Clinical Chemistry, Diagnostic is prefered.
2. The abillty to provide leadership in many situations and with using different communication methods both remotely and face to face.
3. Effective communication skills both written and verbal.
4. Is highly computer literate with good experience in using Microsoft Office applications.
5. Has a thorough knowledge of Company Procedures and Policies.
6. Good understanding of the Financial system operated within the company.
7. A broad based knowledge of the products within the In-Vitro Diagnostics industry.
8. Relevant and demonstrable knowledge of the market in which MED Dx operates.

Experience:
1. Good experience in service within diagnositcs industry. Adequate knowledge about diagnostics products and its major feastures, applications and advantages. Good project management experience and proven success record.
2. service development or relevant functions.
3. Good cooperation and coordination abilities. Excel under pressure.
4. Good language skills incl. Chinese and English. Can work well with staff and customers from diversifed international and domestic backgrounds。


提醒:
  点击“西门子专属申请”,您将会进入西门子专属招聘系统,进入系统后您可以在页面右上方的下拉菜单,选择简体中文页面,并请遵循下面的规则设置您的系统密码。
  密码设置规则:密码长度必须在8个字符以上,并且必须包含英文大写字母,小写字母和数字。例如:Ab123456

公司介绍

  西门子医学诊断,作为临床诊断行业中的领导者,承诺为医护人员提供疾病诊断、治疗和监控所需的关键信息。我们不仅提供优质、范围广泛的产品线组合,包括整合生化,免疫分析,常规生化,自动化,血球,凝血,微生物,糖尿病,尿液分析,血气监测以及分子生物学检测,同时还提供丰富多样的检测菜单及IT解决方案,配合高响应的客户服务,为您优化实验室工作流程、提高操作管理效率并改善患者护理效果提供最有效的帮助。