厦门招聘

工作内容：30%授课，70%课程开发设计、培训管理、作为公司智囊团提供方案建议并推进以提升业务部门的工作绩效。
The position is responsible for assessing training needs, developing new hire and ongoing training courses, implementing and training curriculum, then evaluating training and performance effectiveness to assure business and subscriber needs are met by our call center advisors. As a Curriculum Developer for Shanghai OnStar, you are critical to advisor success in delivering quick response and excellent service to our subscribers. The Curriculum Developer focuses on all aspects of training and advisor learning and works to continuously improve training delivery, advisor performance, and knowledge retention.

Key Job Elements:
1.Develops and manages assigned curriculum from development to end user assessment utilizing a variety of media for call center advisors.
2.Interfaces with external consultants, suppliers and Shanghai OnStar staff to obtain and leverage resources for the design and delivery of programs that support production goals and objectives.
3.Interfaces with business process leaders to ensure that curriculum supports customer satisfaction goals and business initiatives.
4.Conducts needs analysis with business process leaders to determine if an issue does or does not require training
5.Conducts task analysis through call center advisor observation to assure training initiatives and methodologies support production and positively impact early advisor performance.
6.Revises training materials based on assessment results and changes in policy or procedures.
7.Incorporates feedback from trainers, advisor performance, and surveys into curriculum.
8.Conducts periodic classroom audits of training curriculum effectiveness.
9.Delivers training to trainers and to advisors.
10.Provides training support and consultation to training teams.
11.Acts as Subject Matter Expert for training initiatives.
12.Monitors advisor performance through call monitoring and advisor performance.

Education Required:
BA/BS degree in Education, Human Resource Management, Business or equivalent work experience
Preferred: Master’s degree in Instructional Design

Qualifications Required:
1.Bi-Lingual (Chinese/English)
2.Strong desire to work in a dynamic, start-up business
3.Ability to deal with ambiguity and deliver on business objectives
4.Training or curriculum development experience
5.Strong verbal and written communication skills
6.Excellent presentation skills
7.Excellent organizational skills
8.Ability to effectively interact with employees at all levels of the organization
9.Expert PC skills (Excel, Word, PowerPoint etc)

Preferred:
1.Minimum 3- 5 years writing and facilitating adult learning curriculums
2.Recent successful training and development experience in a major inbound/outbound call center
3.Creative thinker
4.Strong problem solving abilities
5.Call center experience

Company introduction
Shanghai OnStar Telematics Service Co., Ltd. is a joint venture officially established by General Motors, SAIC Group and Shanghai GM on Oct.28th, 2009. OnStar is the leading provider of in-vehicle safety, security and communication services for Shanghai GM models manufactured and sold in China.

Through state-of-the-art information integration technologies, OnStar provides Chinese consumers with 15 in-vehicle services, including Automatic Crash Response, Emergency Services, Security Services, Vehicle Diagnostics, Hands-Free Calling, Mobile Application, etc. All owners can quickly connect to professional OnStar advisors via one-button communication interface, enjoying 24-hour and 365 days safety and security, communications, navigation and convenience services for peace of mind. Premium quality security services that are easy-to-use, always there with immediate response providing a highly reliable hi-tech experience, OnStar starts the real human-vehicle interaction for SGM vehicle owners. OnStar has fully integrated in major vehicles under SGM: Cadillac SLS, CTS, SRX, Cadillac Escalade; Buick Enclave, New Regal, New LaCrosse, New GL8; Chevrolet Cruze, Aveo and Malibu. Eventually OnStar will be available to an even wider range of SGM car owners at no cost the first year. Through the one-year use free services OnStar is confident that users will trust and stay loyal to the comprehensive personal OnStar services.

Shanghai OnStar launched its mobile app. in Jun. 2011, which is the only telematics service in China that offers a vehicle integrated mobile phone application. Users can conveniently utilize the functions of a traditional smart key via their mobile phones, such as horn and lights, and door lock/unlock. In addition, users can check mileage, fuel level and tire pressure. Furthermore, the mobile application currently provide remote start function to the users of four specific vehicle models of SGM, including 2011 Escalade and SRX of Cadillac, New LaCross and Enclave of Buick.

With 15-year-development and total 6 million subscribers around the world, OnStar has grown into the global telematics leader. After entering the Chinese market OnStar has brought safety and peace of mind driving experience to customers.

Through the strength of most advanced, full coverage telematics services, OnStar was honored with the “Best Advanced Technology Award” on 2010 Beijing Auto Show, the “Best Telematics Service Brand” on 2011 Beijing Import Automobile Expo; the “Best Automobile Calling Center System” on 2011 China Auto Industry Selection; the “Top Ten Golden Brand of National Automobile Service Industry” on 2011 Public Satisfaction Selection of National Service Industry. At the same time the OnStar Stolen Vehicle Slow Down technology was honored with an important US innovation award- the Edison Award. Based on affirmation from awards both local and abroad, OnStar secures the position of technology leader in telematics industry.

OnStar, parent company of Shanghai OnStar Telematics Service Co., is a leading provider of telematics services in America. It was formed in 1995 through collaboration between General Motors, EDS and Hughes Electronics Corporation to provide full-coverage safety control and constantly innovated human-oriented telematics services. OnStar received high praise from its customers and becomes the leader of telematics industry.

OnStar telematics services includes 15 detailed services:
Automatic Crash Response

Emergency Services

Automatic Air Bag Deployment Response

OnStar Vehicle Diagnostics

On-Demand Diagnostics

Good Samaritan

Stolen Vehicle Location

Remote Door Unlock

Remote Horn and Lights

Roadside Assistance

Mobile Application

Hands-Free Calling

Point of Interest

Turn-by-Turn Navigation

Destination Download





公司介绍

    上海安吉星信息服务有限公司(“安吉星”)是美国通用汽车、上汽集团和上海通用汽车于2009年10月28日正式新建立的合资公司，总投资额超过3亿元人民币，并于2009年底为上海通用汽车在中国生产、销售的旗下各主力车型提供汽车安全信息服务。作为通用汽车和上汽集团各自的全资子公司，OnStar和上海汽车工业销售有限公司分别持有安吉星40%的股权，而双方在华合资企业上海通用汽车公司持有安吉星的20%股权。

    安吉星是通用汽车与上汽集团之间的第八家合资企业，也是北美市场之外的OnStar信息服务业务机构。OnStar是通用汽车成功的品牌之一，在2008年底北美上市的95%通用汽车产品都安装了该系统。OnStar系统将通过应用全球卫星定位系统(GPS)和无线通信技术来为中国的消费者提供广泛的汽车安全信息服务，包括碰撞自动求助、路边救援协助、全音控免提电话、实时按需检测和全程音控领航(Turn-By-Turn Navigation)等十多项。母公司之一的OnStar公司是通用汽车的全资子公司，也是美国处于领先地位的汽车安全信息系统服务商。如今，在北美使用OnStar服务的用户已经超过600万。

    安吉星的成立也是上海通用汽车继创新推出服务品牌和产品、诚新二手车业务、金融贷款服务之后，在汽车服务领域方面的又一拓展。

    目前安吉星客户已突破80万，公司总部位于上海，面积超过4000平方米，员工近700人。公司业务遍及上海、厦门和重庆三地。厦门分公司于2011年初成立，坐落于风景秀丽的思明区软件园二期，建筑面积超过5000平方米，目前客服人数近千人。