厦门招聘

General Summary & Purpose:

To Manage the Customer Service and related processes, tools, procedures, metrics and Customer Care matters, in order to ensure a consistent & sustainable Customer Service Delivery according to standards set Corporately/Regionally.

Principal Duties and Responsibilities:

-Standardized:

1. Distribute the arrival notice to the customer promptly according to the

bayplan.

2. Collaborate and coordinate with the state agent for D/O exchange and cargo release

3. Assist the Finance team to finish the freight collection confirmation

4. Print and release BL if BL is to be issued at destination

5. Answer questions and meet the requirements from the customer via E-mails and phone calls

6. Monitor the status of the overdue cargo and follow up the case closely until it is accomplished

7. Edit and submit the charge report to Finance team for payment collection vessel by vessel

8. Download manifest and submit it to state agent in time

9. Be responsible for the special issues proceeding - Freight payment at third place

10. Coordinate with POL Agency for COD/Return Cargo etc.

-Localized:

1. Imput the cargo data into local impot system before vessel arrival.

2. Forward the domestic cargo manifest and international cargo list to the ops for further action

3. Draft the DG information format and submit it to stae agent for Custom DG declaration

4. Collect the DG information and submit it to stae agent for Custom DG declaration.

Job Specifications :

Education: College degree or above

Experience: Above 1 years’ experience in shipping or forwarding industry

Language: Good command of written and spoken English and Mandarin.

Computer Literacy: With PC knowledge (Excel, Word, etc)

南美轮船（集团）公司成立于1872年，是一家总部设在智利的船运贸易企业，是目前南美洲最大的船运公司，也是世界是最古老的船公司之一。公司的航线服务遍布全球56 个国家，覆盖了南美、欧地、美加、中东和东南亚等地区，经营业务包括了集装箱船、散杂货轮、冷冻柜船、油船和滚装船等多种船舶的承运。公司的理念是致力于为客户提供最为完善、便捷和高效的服务，并确保客户的货物在世界上主要区域之间的安全运送。
南美轮船（中国）船务有限公司大中华区总部设在上海，下设有3个公司，1个物流公司，7个分公司和3个办事处，拥有超过500名员工。