厦门招聘

As a Customer Service Officer, you will own and manage customers’ experience. Responsible for all export customer care related tasks under department and team scope in purpose to provide high standard service level to customers.

1. Customer Experience Ownership
Serve our customers through phone calls, emails, or other channels permitted by the company and cases handling on daily basis. Always think of ways to drive for better customer experience.
Monitor and ensure smooth execution of the whole shipment lifecycle, by taking ownership and working closely with customers/internal support groups through resolution handling.
Maintain relationships with clients through various activities including regular call, face-to-face visit and conf calls, etc. Listen to customers’ voices and understand their needs.
Build up good relationships with internal stakeholders including operation, sales, trade and GBS, finance, etc. and handle customer’s complex case through internal collaboration across different functional team.

2. Process Excellence
Handle customer service related to internal tasks which include but not limited, follow up export idle full container, manage equipment release process and various logistics issue, maintain company system with correct data, monitoring various report.
Working with both internal and external stakeholders ensure the product being well maintained and shared which includes but not limited shipping schedule, vessel service change, special events and support to optimize the vessel utilization.
Always embrace the mentality of digging deep for operational issues as well as engage in seeking solution for permanent fix.
Guide or support our internal/external customers (including partners) on our products, application, system, process, new policies, services.
Always comply with company policy and regulatory or system requirements.
Support and contribute for company project landing.
Other tasks assigned by management team.

Requirement
1. Use Microsoft office software effectively
2. Good English in both speaking and writing
3. Good communication skills
4. Strong sense of responsibility and teamwork spirit, customer centricity
5. Positive, independent thinking

CMA CGM -- one of the world’s leading container shipping companies is looking for good caliber people to join us in pushing for greater development within Xiamen Branch. If you believe you have the requirements of below vacancies, don’t hesitate to contact us: