厦门招聘

工作地点：厦门市思明区振兴大厦，柯达

工作性质：外包（非柯达员工）

Job Description:

    

1. To receive customer orders (with an increasing emphasis on electronic orders) and clarify details of products, pricing, quantity, delivery date, payment and other requirements, and make sure sales orders and third party purchase orders if required are correctly generated in SAP

1. To identify and resolve with the other functions any master data and system configuration errors affecting the OTC process
2. To keep tracking the whole process and provide the customers with the order status. To respond effectively to sales & general enquiries from customers. To prepare order confirmation, price quotation and sales contract as required
3. To schedule/coordinate delivery and shipment plan according to actual production/stock availability for on time delivery of customer orders. To manage deliveries in line with customer expectations, liaising with logistics and other supply chain contacts
4. To perform and coordinate order to cash transactions (delivery, shipment, goods issue, billing) in SAP to confirm sales in time, in compliance with business models and procedures, and prepare the tracking records. To cooperate with finance and credit teams to solve payment issues when necessary
5. To handle and send shipping advise and documentation for customers' timely clearance and receipt, and L/C negotiations if required, ensuring the accuracy and punctuality of the information and documents
6. To deal with special orders, price changes, finance adjustments and rebates based on internal control policy and appropriate approval
7. To understand, record and update customers’ requirements and complaints. Internally coordinate with other functions to meet customers' needs
8. To be in regular contact with sales and SPG contacts to ensure relevant information relating to customer orders & deliveries (especially changes to expected customer demand – abnormal orders, postponed or cancelled deliveries, etc) is communicated in a timely manner. To pre-alert and communicate with the customers about any actions, adjustments and changes which will cause impact on them
9. To ensure all customer records, order/shipment and financial adjustment documents are kept up to date for audit purposes. To ensure working instructions or procedures for designated customers’ order process are documented and updated
10. To monitor service performance metrics such as lead-time and goods receipt discrepancies, and implement action plans for improvement of operational effectiveness and profitability enhancement, cooperating with sales/SPG and other functions
11. To keep and update order and other sales data/report for performance review and support to other functions

                                                

1. To provide support for other members of the team and back up as required for others
2. To ensure SOX compliance by checking approved order to cash processes are adhered to, and appropriate records are kept up to date for audit purposes

    

    

    

Major Accountability:

    

To be responsible for managing the order to cash process and delivering satisfactory customer service to the designated customers, whilst following internal standards. In order to achieve this, the Customer Service Representative will be required to liaise & work closely with these contacts: designated customers, sales & SPG contacts in the cluster/country, supply chain, manufacturing, external vendors, logistics, master data, finance, credit, internal control, information system support, service providers and other Customer Service Representatives responsible for the same cluster/country.

    

    

Key Performance Indicators:

1. der to Cash Performance Metrics

          

1. Electronic orders
2. Orders below MOV
3. Order accuracy
4. Internal/External control standards
5. Backup practice

1. stomer Feedback (internal and external where available)

         

    

Knowledge, Experiences, Skills:

    

1. Proven customer service, trade or logistics experience and an ability to liaise with different contacts
2. Good communication and problem solving skills
3. Good command of oral & written English or other language if applicable
4. Independence and teamwork spirit
5. Open to new processes/process improvements and good at learning
6. PC skills – familiar with electronic communication and workflows (lotus notes, databases, etc), competent on Excel, Word and Power point
7. SAP experience would be an advantage
8. Familiarity with Letter of credit deals
9. An ability to prioritize workload and manage time effectively
10. A pro-active and flexible attitude
11. An ability to work under pressure and to tight deadlines when required

柯达厦门不仅是柯达传统影像产品在亚太区的生产制造中心，也是柯达重要的数码影像产品的生产基地，同时也是柯达亚太区的运营、支持中心，是柯达全球价值链和供应链中的重要环节。目前，柯达厦门有员工1000多名，主要生产以下产品：印刷板材、打印头、喷墨打印墨水、墨盒、彩色相纸、数码喷墨相纸、光绘片等。柯达在厦门有以下2家注册公司：
- 柯达（中国）股份有限公司
- 柯达（厦门）数码影像有限公司。