厦门招聘

  

服务专员主要负责依照丝芙兰理念提供最好的购物体验。同时，她们会参与店铺与日常运营相关的收银，收货，退货，存货盘点及促销活动等工作。

  

The main responsibility for Service Officer is providing best shopping experience to customers according to SEPHORA attitude. Meanwhile, they will participate in store daily operation, eg. Cashing, Receiving, Returning, Inventory, Animation etc.

  

  

工作职责Responsibilities：

  

  

-顾客服务Customer services

  

  

1.为我们的顾客提供彩妆，护肤及香氛的专业咨询服务

  

Meet and exceed by providing expert knowledge and service of make-up, skincare, perfume and consultation to our customers

  

2.依照SEPHORA的服务理念“Sephora Attitude”为顾客提供服务

  

Conduct customer service adhering to SEPHORA service Concept “Sephora Attitude”.

  

3.服务过程严格遵循卫生法则和规章制度

  

Be responsible to work according to Hygiene rules and regulations

  

4.店铺需提供免费的礼品包装和产品体验服务

  

Implement Gift-wrap and products-trial in store

  

  

  

-销售管理Sales Management

  

1. 按公司规定的标准妆容及制服要求接待顾客

   Welcome customers in standard makeup and uniform

2. 全面了解顾客的需求，为顾客提供咨询建议和挑选合适的产品

   Provide Consultant Services and suitable products to customers and after a comprehensive understanding of their demand

3. 参与店铺定期的促销活动

   Participate in regular Animation

   -培训与发展Training and development

                

1. 参加并完成SEPHORA大学的基础培训和考试

   Enroll and complete SEPHORA University’s Basic training and examination

2. 熟练掌握三个品类的知识和技能，并且试用期内通过高级护肤/高级彩妆/高级香水的培训及考核

   Well known knowledge and skills of Make-up, Skincare and Fragrance, and successfully pass the training and testing of Advanced Make-up, Skincare and Fragrance in probation

3. 与店内同事分享经验，在学习与成长中相互支持

   Share best practice to other BAs and support each other for leaning and growing

4. 参加由店铺管理者组织的店内培训

   Attend in-store training conducted by store leader

5. 主动学习和积极争取在公司内部的发展机会

   Proactively pay attention to learning and development opportunities within company

   -责任区域管理Zoning Management

                        

1. 准备责任区域内的产品陈列并及时将产品补充到货架上

   Set-up and check merchandising presentations in responsible zone, and finish Replenishment timely

2. 保持货架及抽屉的清洁

   Ensure gondola and drawer cleanliness are maintained

3. 保管公司的固定资产，如桌椅及电脑等

   Protect fix assets of company, like desk, chair, computer, etc

   -收银Cashiering

                  

1. 根据公司要求，参加收银培训并通过测试

   Attend assigned training and test in order to become a certified cashier by acknowledging company policy and procedures

2. 按照收银流程以及标准操作程序为客人购买的产品进行结账

   Properly handle customer with their merchandising at cashier counter

3. 严格按照CRM政策和流程操作，避免违规发生

   Strictly follow up CRM policy and procedure to avoid any CRM fraud case happen to our customer

   -库存管理Stock Management

                

1. 协助店铺经理保证货品库存平衡

   Support Store Manager to secure the shortage and Safety in store

2. 建立近效期货品按先进先出的统计系统

   Make a prompt statistic of soon-expired product and sell by FIFO

3. 参与收货、调货并记录准确

   Participate in product receiving, transfer and inventory and make proper record for reference

4. 保持货房的干静整齐

   Keep stock room clean and tidy at all times

   -其他工作Other responsibilities

                      

1. 全程协助店铺促销的前期准备

   Support to finish all animation preparation

2. 严格尊敬和遵守公司各项政策及规定

   Respect and comply with all company policies and rules.

3. 完成店铺经理不定时分配的工作

   Complete the work assigned by store management from time to time

   职位要求 Qualifications

   -知识以及技能的要求 Knowledge, skills required

                      

• 容貌端正挺拔，大方得体

  Good appearance and presentable

• 热爱学习，积极主动

  Be studious and positive

• 乐观并善于交流

  Be optimistic and willing to communicate

• 乐于分享且善于表达

  Willing to share and expressive

• 团队合作精神

  Team spirits to collaborate

• 学习能力、适应性及抗压力强

  Strong flexibility，ability to learn and be able to work under pressure

• 对于化妆品和时尚行业有热情

  Hold passions for cosmetics and fashion industry

• 有化妆品销售及零售行业工作经验者优先

  Preference will be given to those who have cosmetics sales and retailing industry experience

                                  

SEPHORA（丝芙兰），隶属于法国路威酩轩集团（LVMH），是全球化妆品零售权威，分布 31个国家1930家店铺。SEPHORA在中国已开设213家化妆品专卖店，分别位于上海、北京、广州、深圳、沈阳、大连、重庆、杭州、宁波、温州、苏州、天津、哈尔滨、西安、南京、长沙、常熟、无锡、长春及郑州等。 SEPHORA开放和设计精致的店铺，使顾客可以自由地发掘尝试超过70个一线美容品牌，其中有传统经典的世界知名品牌，也有专业的潜力品牌，还有SEPHORA丝芙兰品牌。产品种类相当齐全，包括：护肤保养、各类彩妆、多全的香水产品，以及洗浴、配件等产品。正规的引进渠道，专业的物流配送，开放式的货架，和专柜同步发行的新品，使顾客在SEPHORA可自由地选择和试用新鲜，齐全的美容产品。除此之外，SEPHORA还为顾客提供免费的美容彩妆服务，专业的美容顾问，提供有针对的美容指导建议。

发展中的SEPHORA CHINA
2005年4月，SEPHORA在上海开设了中国SEPHORA商店，并且以其独特的精致的店铺和飞快的速度向中国各大城市全面扩展。迄今为止，SEPHORA已经成功进入了中国的74个城市，拥有近3500多名员工。 现已成功开设了224家化妆品专卖店。