厦门招聘

职位描述：
As a Windows Engineer, you’ll focused on the Infrastructure. As part of the Consumer Infrastructure Solutions & Support Store Support team, you'll be responsible for the ongoing operations and infrastructure supporting the Point of Sale (POS) Application systems within over 700+ Retail stores globally. This includes everything from basic Factory Stores, to elaborate showcase stores, You'll ensure continued store operations for all stores are working as designed, as well as working through external Service Providers and internal teams in planning and executing store openings, remodels and closings.
In support of global retail focus, you'll contribute to the integration and engineering of the POS systems, including working with geographic Retail teams to incorporate specific local requirements. You'll help focus on introducing technological innovations to support new business initiatives and to increase efficiency within the store environment. Your support also covers corporate environment in various technical field, such as Active Directory, common network services such as DHCP,DNS,Wins…etc and work with Microsoft’s latest technologies, such as System center product and Public cloud services. Your subject areas will also work in conjunction with store operation teams for supporting handheld devices, payment terminals, kiosks, ticket printers, loss-prevention systems, work force management systems, etc. In addition, you'll work closely with the development, operations, business, and partner teams to ensure successful results.

As a Windows Engineer, you'll bring the following:
?Passion for new technologies
?Excellent communication of complex topics to a diverse audience and positive customer service skills
?Ability to lead, build positive business relationships, and influence collaboratively across IT and the Retail Business
?Success operating in a transforming, fast-paced, complex, high visibility global Retail support environment with multiple, competing priorities
?Demonstrated ability to work with and manage outside service vendors. Experience managing the contract life cycle.
?Experience in Lean process improvement efforts
?Commitment to collaborating across different silos to accomplish common goals
?Passion and competency for mentoring, growing and developing the skills of other analysts and team members
?Strong Leadership identity required
?Strong communication skills required

In addition to those general role responsibilities, you’ll need some specific experience and have some specific accountability, including:
?Common skillset for Windows server system, such as AD, DNS, DHCP, WINS, IIS, file share services…etc.
?Advanced understanding and experience with Enterprise level Infrastructure and Topology, you are expected to be very familiar with at least 1 or 2 aspects listed below
oActive Directory (Know how it works, very detail principle and definition) and technologies related such as Integrated DNS, DHCP; experience to work with 3rd party AD/DNS management tool is a plus (Such as BlueCat, Quest tools)
oSystem Center products, such as SCCM and SCOM, orchestrator, VMM; able to work with Microsoft hypervisor like Hyper-V; with knowledge on OSD and imagine automation.
oScript capability such as Powershell skills, or Ruby/Python.
oAble to work with public cloud, such as Windows Azure, Office 365 and AWS.
?Design document creation and operational process documentation
?Strong communication skills required (oral and written)
?Ability to work with onshore/offshore teams, and communicate using virtual communication tools (phone, conferencing, online meeting)
?Ability to support working outside of normal business hours to provide after hour or "on-call" support when necessary to solve high profile issues or complete critical path projects
?Project management and organizational skills must be sophisticated enough to be able to track and drive complex global technical initiatives to completion with the assistance of Retail IT/third party vendor staff
?Candidate would benefit from application engineering and deployment/build experience

To make it clear, we’re not looking for just anyone. We’re looking for someone special, someone who had these experiences and clearly demonstrated these skills:
?Bachelor's degree in Computer Science or a related field
?5+ years' experience in Microsoft Infrastructure implementation and support
?2 years' additional experience required in advanced technologies like AD, System Center, Public Cloud and Script.
?Microsoft certificate such as MCSE,MCITP preferred
?Prefer experience in a Retail environment
?Ability to pull a diverse group of individuals with different goals together and facilitate productive discussions
?Comfortable working in a fast-paced, results-oriented environment
?Flexible, ability to deal with ambiguity, and a demonstrated desire for continuous personal growth
?Demonstrated leadership capability, including ability to motivate and mentor others within work group
?Excellent verbal and written communication and collaboration skills to effectively communicate with both business and technical IT teams
?Experience with Lean principles and methods is preferred

ServiceOne Beijing Limited（ 北京直信创邺数码科技有限公司）于2001年在北京正式成立，陆续在48个城市设立了65家全资分支机构，拥有超过1600人的专业化服务管理团队，搭建起一个直控重点城市、辐射全国市场的完善的服务网络，可以支持多达1000多个城市的快速服务需求。公司于2002年通过了ISO9001质量体系认证，是目前国内***的独立第三方IT服务提供商之一。为客户提供计算机及其外围设备的维修、维护、技术支持、常驻工程师等多形式、多元化的专业服务。公司内部全面运行自主研发的服务运作系统（Service Delivery System），可以实现电话中心支持、服务定单分配、服务执行监管、库存备件管理等，使整个服务过程处于实时受控状态，全面保障服务品质。

ServiceOne是Dell、Apple、Netgear、Lexmark、Netup等IT厂商的授权服务商。服务产品包括台式机、笔记本、服务器、打印机、媒体播放器、网络相关产品、移动通信设备等；在不断加强与各品牌厂商合作的同时， 也与汇丰银行、恒生银行、NIKE、葛兰素-史克必成、英格索兰、DSM(帝斯曼)、默沙东制药、Burberry、中宏保险、壳牌石油、英国电讯等众多知名企业形成服务伙伴关系，为企业客户提供包括计算机、移动通信设备及其外围设备的维修、维护及技术支持,和综合布线等服务。

ServiceOne在巩固现有服务体系的同时，也不断与二三线城市的服务商建立站点合作伙伴关系，进一步扩大公司的服务网络，拓展多样化的服务产品，不断追求卓越服务品质，探索***的共赢服务模式。为信息产品厂商打造服务品牌，为各企业客户及终端用户提供优质、高效的服务，并致力于将ServiceOne打造成为国内***的IT服务商品牌。

官方招聘微信号：serviceone_hr