厦门招聘

职位描述：
1. Summary of Responsibilities:

The manager will be responsible to work as a front line manager of investigators. In charge of managing a team of Investigation specialists/Compliance Investigators who investigate transactions on Amazon.com platforms and take appropriate actions based on processes, tools and high-judgment decisions. The incumbent is required to demonstrate performance in the following areas:

Metrics Management:
? Consistently leading their team to meet/exceed service levels. Maintain the performance metrics of all team members, and help the team deliver results at the expected levels.
? Regularly reports out team’s performance against goals, action plans taken and drive performance based on them
? Coaches their team members individually and periodically on performance across metrics and career aspirations
? Accountable for performance management, increased availability and adherence, retention strategies
? Acts as primary point of contact for on-the-floor issues related to investigation

People Development:
? Ensuring regular connects with the investigators and identifying the way forward for employee growth.
? The manager would be responsible for people engagement, identifying training needs and accordingly upskilling the team members
? Responsible for creation of a roadmap/development plan based on improvement areas and career aspirations and track adherence
? Possess ability to recruit excellent team members into their team and Amazon. Reward strong performers and manage up or out weak ones


Process Improvement:
? Using their visibility into team’s performance, in highlighting areas for creation of new metrics, participating in root cause analysis and reporting it to the appropriate audience
? Conducting regular brown bag sessions with team members to identify tool & SOP enhancement opportunities and reporting it to the appropriate audience
? Partners with all stake holders and actively participates in tool, SOP and process enhancement activities
? Effective handling of escalations and creating COE (Correction of Error) documents to improve processes impacting customer/partner/seller experience


Basic Qualifications:

? Proven track record of managing people directly in earlier roles. Should have minimum 4 years of overall professional experience
? Displays strong management skills across desired competencies
? Should be able to demonstrate excellent interpersonal and analytical skills
? Well versed with Operations related roles and responsibilities, with relevant industry experience across Operations & Risk investigations
? Adept at prioritizing work allocation and driving team members to meet/exceed all agreed KPI’s
? Bachelor degree is a must to apply for this position
? Advanced working knowledge of MS Office (esp. MS Excel) suite of products skills
? The Manager will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone.
? Candidates must possess multi lingual skills - English and Chinese languages. Expertise in both written and verbal communication across these 2 languages is mandatory.

Preferred Qualifications:
? Domain specific expertise in Compliance management, Sanctions Screening and AML will be an added advantage
? For Language Orgs: Multi-lingual skills - English and Chinese or experience in Managing Multi-lingual team members/ Processes in these languages

亚马逊于 2004 年进入中国，秉承“顾客至尚”的理念，不断为中国用户创新。目前亚马逊在中国布局的核心战略业务包括以亚马逊海外购和亚马逊全球开店为中心的跨境电子商务，Kindle 电子书阅读器和电子书，亚马逊物流运营和亚马逊云计算服务（AWS）。

依托亚马逊全球15大站点、***的全球资源和跨境物流体系，亚马逊中国持续推进跨境电商战略。2014年， 亚马逊中国正式上线亚马逊海外购商店——亚马逊***本地化、多站点的全球商店，致力于打造中国消费者信赖的选购高品质海外正品的跨境网购首选站点。消费者用中文即可直接购买来自亚马逊美国、英国、日本、德国网站的 30 大 品类、逾 2000 万的海外正品。商品经由亚马逊全球物流体系从海外运营中心直送中国消费者。亚马逊 Prime 会员服务 于2016年10月在中国上线，是亚马逊全球***提供跨境订单全年无限次免费配送的会员服务。

亚马逊全球开店致力于帮助中国卖家发展出口业务、拓展全球市场、打造国际品牌。目前数以万计的中国卖家加入了该项目。包括亚马逊美国、加拿大、德国、英国、法国、意大利、西班牙、日本、墨西哥、澳大利亚、中东及印度在 内的 12 大海外站点已向中国卖家全面开放。中国卖家可将商品销售给亚马逊全球超过 3 亿的活跃用户，以及亚马逊美国、欧洲和日本的数百万企业与机构买家。

亚马逊在全球拥有 175 个运营中心，配备超过 10 万台 Kiva 智能机器人，可将商品配送至 185 个国家和地区。借助全球领先的物流交付能力，亚马逊中国为通过海外购进行跨境网购的中国消费者提供一流的跨境配送体验，并帮助中国卖家出口海外，拓展国际市场。

亚马逊中国致力于为中国消费者带来完善的阅读体验，点燃中国大众的阅读热情。2012年12月，Kindle中国电子书店正式上线，通过与数百家中国出版机构商和进口书商合作，目前为中国读者提供了超过 70 万册电子书。2013 年 6 月，Kindle 电子书阅读器进入中国市场，随后亚马逊陆续为中国消费者带来了 Kindle 电子书阅读器全系列产品，并与全球保持新品同步发售，Kindle Unlimited电子书包月服务与Prime 阅读等服务也相继推出。