厦门招聘

职位描述：
岗位职责：
1. 遵循所有公司及部门制定的行为准则，并以正确的方式完成工作
2. 严格遵守业务团队制定的操作流程，包括流程节点的操作时间及所有法务指出的应遵循的操作需求
3. 充分理解个人的关键性考核指标，并适时调整自己的行为以满足该指标所涵盖的业务要求
4. 接收客户的服务请求并以最恰当的业务标准提供服务
5. 严格按照操作准则并根据不同的话务类型进行电话转接
6. 快速、准确的记录客户个人信息和相关服务信息
7. 及时向团队管理人员反馈在工作过程中所遇见的问题、意见和建议，包括但并不仅限于：系统、流程、脚本、产品、培训、环境和关键性考核指标
8. 时刻关注每日发布的工作任务并及时准确地完成
9. 不断更新自身的业务知识结构和相关技巧，并通过公司的业务培训及考核
10.维护安吉安星的公司形象

任职要求：
1. 标准的普通话会话能力；
2. 优秀的表达能力和沟通技巧；
3. 良好的服务意识和奉献精神；
4. 强烈的工作责任心，时刻关注细节；
5. 电脑输入能力达到60-80字/分钟；
6. 有呼叫中心相关从业经验者优先考虑。

薪资架构：
1. 试用期2500-3000元/月；转正后3500-4500元/月
2. 全年13-14薪，年收入4-7W(含福利)；

福利概况：
1. 试用期起享受高标准六险一金(养老、医疗、失业、工商、生育、补充医疗、公积金)；
2. 享受各种法定假日、婚假、产假、年假和额外年假；
3. 享受特色福利：高温补贴、劳防物品、端午礼品、中秋博饼、年终尾牙、生日礼品及其他节日慰问；
4. 享受不定期团队活动，年度优秀员工拓展、旅游；
5. 享受各种发展类培训和技能培训；
6. 享受提前转正机会。

工作时间及环境：
1. 每月工时不超过174小时，平均每周工作40小时；
2. 弹性工作制，轮班轮休，周休两天；
3. 每月1-3次晚班(19:30-7:30)，平均2次；
4. 全空调室内坐席办公环境，茶水、咖啡24小时无限量供应，员工休息区、娱乐休闲室等。

晋升空间：
1. 专业发展通道：客服专员—技能组客服/培训讲师/QE组等；
2. 管理发展通道：客服专员—客服小组长—客服主管—运营经理—其他更高职位。

面试流程：
1. 公司收到简历后，统一集中安排在厦门分公司面试；
2. 每周一至周五9:00/13:30，请携带一份个人简历和黑色水笔前往公司参加面试。

联系电话：0592-2179005/2179044/2179011
公司地点：厦门市思明区软件园二期观日路40号南楼1楼
乘车路线：28、29、38、39、47、92、88、98、127、948、BRT转L27链接线
最近公交站：软件园、软件园东二门 举报 分享

Company introduction
Shanghai OnStar Telematics Service Co., Ltd. is a joint venture officially established by General Motors, SAIC Group and Shanghai GM on Oct.28th, 2009. OnStar is the leading provider of in-vehicle safety, security and communication services for Shanghai GM models manufactured and sold in China.

Through state-of-the-art information integration technologies, OnStar provides Chinese consumers with 15 in-vehicle services, including Automatic Crash Response, Emergency Services, Security Services, Vehicle Diagnostics, Hands-Free Calling, Mobile Application, etc. All owners can quickly connect to professional OnStar advisors via one-button communication interface, enjoying 24-hour and 365 days safety and security, communications, navigation and convenience services for peace of mind. Premium quality security services that are easy-to-use, always there with immediate response providing a highly reliable hi-tech experience, OnStar starts the real human-vehicle interaction for SGM vehicle owners. OnStar has fully integrated in major vehicles under SGM: Cadillac SLS, CTS, SRX, Cadillac Escalade; Buick Enclave, New Regal, New LaCrosse, New GL8; Chevrolet Cruze, Aveo and Malibu. Eventually OnStar will be available to an even wider range of SGM car owners at no cost the first year. Through the one-year use free services OnStar is confident that users will trust and stay loyal to the comprehensive personal OnStar services.

Shanghai OnStar launched its mobile app. in Jun. 2011, which is the only telematics service in China that offers a vehicle integrated mobile phone application. Users can conveniently utilize the functions of a traditional smart key via their mobile phones, such as horn and lights, and door lock/unlock. In addition, users can check mileage, fuel level and tire pressure. Furthermore, the mobile application currently provide remote start function to the users of four specific vehicle models of SGM, including 2011 Escalade and SRX of Cadillac, New LaCross and Enclave of Buick.

With 15-year-development and total 6 million subscribers around the world, OnStar has grown into the global telematics leader. After entering the Chinese market OnStar has brought safety and peace of mind driving experience to customers.

Through the strength of most advanced, full coverage telematics services, OnStar was honored with the “Best Advanced Technology Award” on 2010 Beijing Auto Show, the “Best Telematics Service Brand” on 2011 Beijing Import Automobile Expo; the “Best Automobile Calling Center System” on 2011 China Auto Industry Selection; the “Top Ten Golden Brand of National Automobile Service Industry” on 2011 Public Satisfaction Selection of National Service Industry. At the same time the OnStar Stolen Vehicle Slow Down technology was honored with an important US innovation award- the Edison Award. Based on affirmation from awards both local and abroad, OnStar secures the position of technology leader in telematics industry.

OnStar, parent company of Shanghai OnStar Telematics Service Co., is a leading provider of telematics services in America. It was formed in 1995 through collaboration between General Motors, EDS and Hughes Electronics Corporation to provide full-coverage safety control and constantly innovated human-oriented telematics services. OnStar received high praise from its customers and becomes the leader of telematics industry.

OnStar telematics services includes 15 detailed services:
Automatic Crash Response

Emergency Services

Automatic Air Bag Deployment Response

OnStar Vehicle Diagnostics

On-Demand Diagnostics

Good Samaritan

Stolen Vehicle Location

Remote Door Unlock

Remote Horn and Lights

Roadside Assistance

Mobile Application

Hands-Free Calling

Point of Interest

Turn-by-Turn Navigation

Destination Download





公司介绍

    上海安吉星信息服务有限公司(“安吉星”)是美国通用汽车、上汽集团和上海通用汽车于2009年10月28日正式新建立的合资公司，总投资额超过3亿元人民币，并于2009年底为上海通用汽车在中国生产、销售的旗下各主力车型提供汽车安全信息服务。作为通用汽车和上汽集团各自的全资子公司，OnStar和上海汽车工业销售有限公司分别持有安吉星40%的股权，而双方在华合资企业上海通用汽车公司持有安吉星的20%股权。

    安吉星是通用汽车与上汽集团之间的第八家合资企业，也是北美市场之外的OnStar信息服务业务机构。OnStar是通用汽车成功的品牌之一，在2008年底北美上市的95%通用汽车产品都安装了该系统。OnStar系统将通过应用全球卫星定位系统(GPS)和无线通信技术来为中国的消费者提供广泛的汽车安全信息服务，包括碰撞自动求助、路边救援协助、全音控免提电话、实时按需检测和全程音控领航(Turn-By-Turn Navigation)等十多项。母公司之一的OnStar公司是通用汽车的全资子公司，也是美国处于领先地位的汽车安全信息系统服务商。如今，在北美使用OnStar服务的用户已经超过600万。

    安吉星的成立也是上海通用汽车继创新推出服务品牌和产品、诚新二手车业务、金融贷款服务之后，在汽车服务领域方面的又一拓展。

    目前安吉星客户已突破80万，公司总部位于上海，面积超过4000平方米，员工近700人。公司业务遍及上海、厦门和重庆三地。厦门分公司于2011年初成立，坐落于风景秀丽的思明区软件园二期，建筑面积超过5000平方米，目前客服人数近千人。