厦门招聘

职位描述：
Description
Site Training Manager will be responsible for the coordination, execution and implementation of all learning programs used to train new hire and existing Seller Support Associates in Chengdu site. S/he will partner with China Regional Learning and Performance Manager to ensure delivery of needed learning interventions, manage trainers and support their development, track delivery through the LMS, maintain and communicate performance metrics reporting and track associate performance to ensure continuous improvement.
S/he will develop an active partnership with senior leaders across the Chengdu Operations organization to coordinate and schedule training and drive consistencies in performance, consult with Capacity Planning, Workflow Management and Site Leaders to determine specific training requirements and provide resources to meet the workforce training needs of the business.

Specific Expectations
？ Hire, manage, coach, assess and develop the Chengdu Seller Support trainers and coordinate their work
？ Plan, schedule, and coordinate all required Associate training for Chengdu site
？ Train, assess, coach and develop Auxiliary Trainers and coordinate their work
？ Provide reports and statistics on Specialty- and Site-specific training performance against goals
？ Partner with Chengdu Site Leadership to ensure that training is appropriate to the training audience and designed to fulfill requirements with the optimal delivery methodology for strategic training initiatives
？ Team with Chengdu Site Leadership to drive Global Academy strategy, infrastructure, best practices and continuous improvement
？ Ensure complete, accurate and timely data collection and communication by trainers
？ Administer the LMS for the site
？ Deliver training as needed - up to 20%.
？ Lead by example, modeling Amazon’s leadership principles

Basic Qualifications:
？ Three years successful experience as a people manager
？ Skilled in assessing, teaching and coaching training skills
？ High level of adaptability, flexibility and effectiveness in handling multiple priorities simultaneously
？ Exceptional communication skills: must be a poised, confident and engaging presenter of a wide variety of topics in a range of settings, including delivering to large and remote audiences
？ Excellent written skills: must be able to write a variety of documents, including: proposals, reports, training course outlines and content, written tests/assessments and other documents necessary for training department management
？ Adult learning methodology expertise, including delivery, assessment, evaluation and how to maximize the assimilation and retention level of the audience
？ Exceptional relationship-building and influencing skills and the ability to lead a functional organization without direct authority
？ Ability to collaborate with a range of business partners, including instructional designers, subject matter experts and other business partners in strategic planning, training development & delivery, team expansion, management and development
？ Proficiency in training technologies such as LMS systems, e-learning, and distance learning
？ Proficiency in MS Office: Word, Excel, Visio, PowerPoint, and Outlook
？ Demonstrated knowledge of adult learning and training practices especially in technical support contexts
？ Skilled in use of training technology for delivery and use of technology for development of training materials and general work deliverables
？ Fluent in English reading, writing and speaking
？ Bachelor degree in related filed

Preferred Qualifications
？ Successful experience managing a team in a multinational organization
？ Experience in a technical training role
？ Experience in contact center management or training
？ Learning/training certification a plus



? Successful experience managing a team in a multinational organization
? Experience in a technical training role
? Experience in contact center management or training
? Learning/training certification a plus 举报 分享

亚马逊于 2004 年进入中国，秉承“顾客至尚”的理念，不断为中国用户创新。目前亚马逊在中国布局的核心战略业务包括以亚马逊海外购和亚马逊全球开店为中心的跨境电子商务，Kindle 电子书阅读器和电子书，亚马逊物流运营和亚马逊云计算服务（AWS）。

依托亚马逊全球15大站点、***的全球资源和跨境物流体系，亚马逊中国持续推进跨境电商战略。2014年， 亚马逊中国正式上线亚马逊海外购商店——亚马逊***本地化、多站点的全球商店，致力于打造中国消费者信赖的选购高品质海外正品的跨境网购首选站点。消费者用中文即可直接购买来自亚马逊美国、英国、日本、德国网站的 30 大 品类、逾 2000 万的海外正品。商品经由亚马逊全球物流体系从海外运营中心直送中国消费者。亚马逊 Prime 会员服务 于2016年10月在中国上线，是亚马逊全球***提供跨境订单全年无限次免费配送的会员服务。

亚马逊全球开店致力于帮助中国卖家发展出口业务、拓展全球市场、打造国际品牌。目前数以万计的中国卖家加入了该项目。包括亚马逊美国、加拿大、德国、英国、法国、意大利、西班牙、日本、墨西哥、澳大利亚、中东及印度在 内的 12 大海外站点已向中国卖家全面开放。中国卖家可将商品销售给亚马逊全球超过 3 亿的活跃用户，以及亚马逊美国、欧洲和日本的数百万企业与机构买家。

亚马逊在全球拥有 175 个运营中心，配备超过 10 万台 Kiva 智能机器人，可将商品配送至 185 个国家和地区。借助全球领先的物流交付能力，亚马逊中国为通过海外购进行跨境网购的中国消费者提供一流的跨境配送体验，并帮助中国卖家出口海外，拓展国际市场。

亚马逊中国致力于为中国消费者带来完善的阅读体验，点燃中国大众的阅读热情。2012年12月，Kindle中国电子书店正式上线，通过与数百家中国出版机构商和进口书商合作，目前为中国读者提供了超过 70 万册电子书。2013 年 6 月，Kindle 电子书阅读器进入中国市场，随后亚马逊陆续为中国消费者带来了 Kindle 电子书阅读器全系列产品，并与全球保持新品同步发售，Kindle Unlimited电子书包月服务与Prime 阅读等服务也相继推出。