乌鲁木齐招聘

职位描述：
To organise service activities and installation accordingly with customer request. 根据客户的需求组织售后和安装工作。
Coordinate with customer, service engineer and sales all the activities to be handle during the installation accordingly with sales order. 根据销售订单，与客户、服务工程师、销售人员一起，协调所有安装工作。
Follow up the customer before during and after the installation.跟踪客户处安装前、中、后期工作；
Provide on time information to customer, engineers and sales.为客户、工程师和销售人员提供及时信息；
Interact and share with production, sales and technical department, quality issue, wrong shipment, wrong sale ecc. 与生产、销售和技术部门相互合作，包括质量问题、错发、错销等；
Keep record and up date on time the installation schedule on SAP and scheduling tools. 做到SAP和安排表中的记录随时保持更新；
Support the sales with installation quotation and keep tracking installation timing and cost. 为销售提供安装报价等支持，对安装时间和成本随时保持追踪；
Interact with local contractor for negotiate installation quotation and local support. 与当地承包商联络，协商安装报价并提供支持；
Organize and follow with dedicate engineer energy audit, training, maintenance contract, courtesy visit and exhibition installation. 组织并跟踪工程师的工作、培训、维修合同、友好拜访和展会安装；
Every month make an advanced and an actual schedule of all the service engineers respectively at the beginning and end of the month, and submit to HR department for record. 每月月初及月末分别制定一份所有售后工程师的行程计划表及实际行程表，并按时提交人事部门存档记录；
Drives the service departments overall efficiency and customer satisfaction. 推进并提高售后部门的总效率及客户满意度；
Manages on-site activities and ensures on time and on budget.管理工程师的现场工作，确保按时且在预算内；
Optimizes service engineer utilizations rates. 优化提高服务工程师的利用率；
Follow customer request and give proper reply on time 根据客户需求，及时给与适当回复；
Provide installation quotation to customer and sales. 为客户和销售提供安装报价；
Coordinate with customer installation and service visit and organize engineer on time.协调客户安装和服务拜访并及时组织工程师；
Provide all the information to service engineer.为服务工程师提供所需信息；
Track on SAP quotation ,issue ,cost for all service activities.跟踪SAP中售后工作的报价、问题、成本；
Promptly inform production, technical department, sales about quality issue.对于质量问题，立即通知生产、技术和销售部门；
Pass to service engineer customer issue in order to follow up. 将客户问题传达给服务工程师；
Keep daily track of installation status and issue with engineer and customer 通过工程师和客户，对安装状态和问题进行日常追踪；
Keep SAP environment up date for service activities 保持售后的SAP信息及时更新；
Availability of customer support by phone over the normal working hour.在工作以外的时间为支持客户工作随时电话待命；
In charge of all the schedule arrangement of service engineers and spare parts management. 负责所有服务人员的计划进度安排以及零配件的销售管理。
Manage and develop direct reporting staff 管理和带领直接下属；

Position requirements职位要求:
? At least 3/4 years experience with Customer Service ,planning and installation activities至少3-4年客户服务、计划和安装等相关工作；
? Fluent English speaking. 英语口语流利；
? knowledge on technical application and industrial product 拥有技术应用和工业产品的相关经验；
? Must have the experience to review parts lists in order to select the spares requirements for new or existing equipment 必须有复审备件表的经验，以便为新的或现有设备选择所需备件；
? Knowledge and experience of SAP materials and maintenance modules 有SAP材料和维护模块的经验和知识；
? Excellent skills in use of Information Management Systems, Excel, Word and PowerPoint 擅于使用信息管理系统、Excel、Word 和 PowerPoint；
? Required to have complete accuracy and attention to detail需要注重准确性和细节的关注性；
? Excellent written and verbal communication skills 优秀的书写和交流能力；
? Team player with good interpersonal skills良好的团队精神和人际交往能力；
? Independent and self starter 独立及自主能力
? Maintaining a healthy work-in-progress (WIP) list by delivering the parts and closing orders without delay. 准时发送备件并完成订单，维持一个健康的在制品清单；
? Support and follow engineers service installation and visit支持并跟踪工程师的安装和拜访工作；
? Coordinate the installation and service with customer and sales engineer与客户和销售一起协调安装和服务工作；
? Pass all the related information to service engineer and customer. 将所有相关信息传达给服务工程师和客户；
? Ability to communicate effectively in both official languages is an asset. 能够用官方语言有效沟通；
? Thorough understanding of Piovan corporate and industry practices, processes, standards etc. And their impact on field engineering activities深入了解百旺公司和行业惯例、流程、标准等，并且能够有效利用到现场工程师的工作中。 举报 分享

Piovan, founded in 1934 as mechanical engineering company, in 1963 entered the plastics industry and specializes in the manufacturing of auxiliary equipment.
Headquartered in Santa Maria di Sala, Venice, Piovan is one of the few companies in the world able to provide the full range of auxiliary machines: hoppers, dehumidifiers, crystallisers, dryers, mould dehumidifiers, volumetric, gravimetric and weight loss blenders, granulators, thermoregulators and chillers.
The supervisory software Winfactory, which allows the simple management of the plant from a remote position, completes the product range.
To meet the needs of the diverse applicative sectors of polymer transformation, Piovan is structured into three business divisions: Injection & Blow Moulding, Extrusion and PET Preform.
Over the past ten years the company has become a multinational organization with production facilities in Italy, Brazil, China and USA, 17 subsidiaries and representatives for more than 50 countries and 750 employees worldwide (2011 figures).
With its sales and technical assistance network widespread worldwide, Piovan offers its contribution as engineering partner, by designing and creating turn-key centralised systems and innovative solutions in step with market demands and technological evolutions.
作为一家1934年创立的机械工程公司，百旺自1963年起就开始涉足塑料加工行业，并致力于辅助设备的生产。
总部位于意大利威尼斯的百旺是目前世界上为数不多的能够生产全系列塑料加工辅助设备的生产商之一。产品种类包括：料斗，除湿机，结晶机，干燥机，称重式、体积式以及失重式混料机，粉碎机，冷水机，模温机以及模具除湿机等。这些设备与能够对设备进行远程控制的Win Factory 管理软件一起，共同构成一个完整的辅机产品线。
为了满足不同应用领域的聚合物加工处理需求，百旺将业务分为三个部门：注塑和吹膜，挤压成型以及PET瓶胚。
在过去的10多年中，公司已经成长为一个国际化实体，拥有包括意大利，巴西，中国及美国的四大生产基地， 17家子公司和分布于50多个国家的代表处，在全球拥有750多名员工（2011年数据）。
百旺拥有遍布全球的销售和技术支持网络。作为一个工程伙伴，百旺能够根据市场需求及技术革新来设计创造完整的中央系统和创新方案，为客户乃至整个行业做出了贡献。