乌鲁木齐招聘

职位描述：
Regional CVM (Customer Value Management) Manager

If you have any interests in it, please click following link to APPLY for it:
https://burberrycareers.com/job/Hong-Kong-Regional-CVM-Manager%2C-Asia-%28Customer-Value-Management%29/340982500/

Responsibilities

 CVM PERFORMANCE
? In partnership with Corporate CVM Senior Manager, Regional Director of BPC / Head Of Retail and Regional Customer Insight define regional retention targets for the region/countries and for individual stores
? Report back to Corporate CVM Senior Manager on performance and customer retention strategy plans. Provide regular regional feedback.
? In partnership with Regional Customer Insight regularly monitor regional and stores’ performance and obtain the necessary insight to unlock specific opportunities
  

CUSTOMER RETENTION STRATEGY PLANNING

? In line with the Global Customer Retention Strategy, develop yearly, quarterly and monthly regional plans to be executed through the Retail line
? Communicate to regional/Country/Market Directors and BPC Managers key CVM focuses and actions
? In partnership with Regional Customer Insight, interpret on a monthly basis key top customers retention opportunities and input this as part of the customer strategy plans for the Retail leaders and Burberry Private Clients team.
? In partnership with the Director of BPC / Head Of Retail and Marketing define the regional/country value proposition that would maximise the overall contact strategy targeting
  

SET UP RETAIL FOR CVM SUCCESS

? In partnership with Director of S&P, define a holistic CVM training plan, looking at on-boarding, ongoing support and ad hoc training needs
? In partnership with Corporate CVM team and Retail Operations, ensure all stores receive and are able to use all CVM tools
? Coordinate a consistent regional Quality Monitoring of the programme and follow up on any challenge that arises. Regularly feedback to corporate on quality of communication from Sales Associates
? In partnership with Director of BPC / Head of Retail, set CVM Budget and monitor ROI
? In partnership with Regional/Country/Market directors, ensure that in-store CVM Leads are appointed, regularly assessed and upskilled if needed
? Support and coach in-store CVM Leads, by filtering down key monthly CVM messages and by gathering feedback
? Guardian of legal & operational regional compliance of CVM activities for the region

 
Qualification
   
? 5 years minimum experience in CRM/Clienteling Role
? Strong Analytical Skills
? Project Management Experience
? Solid Retail Experience preferred
? Great communicator with leadership and Influencing skills
? Team Player
? Business Acumen 举报 分享

Burberry is an iconic British brand synonymous with innovation and craftsmanship. Based in London under the direction of CCO Christopher Bailey, the brand has a global reputation for pioneering design and fabrics.　Established in 1856 by British inventor Thomas Burberry, the brand has a history of innovation and discovery. Burberry has become defined by its authentic outerwear heritage and the iconic trench coat.Today, the brand operates over 450 stores, employs nearly 10,000 staff in 31 countries worldwide with 92 different nationalities. Burberry is a FTSE 100 company with annual sales of over £1.5billion.　 The business is driven by design, marketing and retail-led strategies with a digital focus and a global reach. With a very clear vision and a distinctive set of values, Burberry consistently stays ahead of trends. By exploring unique brand innovations such as Burberry Acoustic, Art of the Trench and fully immersive runway shows, Burberry continues to connect heritage with cutting-edge technology and digital media. Burberry currently has over 14 million followers on Facebook, over 1.3 million followers on Twitter and has had more than 17 million video views on the Burberry YouTube channel.

Burberry是以创新和工艺为代名词的英国标志性品牌。总部位于伦敦，品牌因为其开拓性的设计和面料享誉全球。品牌由英国创始人Thomas Burberry在1856年成立，拥有一段充满创新和发现的历史。Burberry已经被定义为真正的外衣传承和标志性的风衣。如今，品牌已经经营了超过450家店铺，在全球31个国家92个地区拥有将近10,000名员工。Burberry是FTSE100 中的一员，年销售额超过15亿英镑。公司业务是通过数码科技和全球影响力由设计、市场营销和零售战略共同引导的。在一个非常清晰的愿景和独特价值的确立下，Burberry始终保持领先趋势的地位。通过探索独特的品牌创新如Burberry音乐，“风衣的艺术”网站和完全身临其境的时装秀，Burberry继续连接着传统与前沿技术和数字媒体。Burberry 目前在Facebook已经拥有超过140万的追随者，在Twitter拥有超过130万的追随者，在Burberry YouTube 频道中已经有超过1700万次的视频点击率。