西安招聘

Description

1.The Recovery Leader participates in any handover activities associated with on-going emergencies, either at beginning or end of shift. The RL assures that required technical staff and other specialists also participate in the handover and that remote connections (if in use) are handed over in a coordinated way.
2.On any emergency event the Recovery Leader is responsible to ensure that any required support staff & necessary resources (facilities, equipment, systems, etc.) are available, involved and focused in restoral of the system, and to do execution of the Escalation Decision Point discussion and decision.
3. The RL must be available at all times during their designated shift. If the shift is on weekends, holidays, etc, the RL must be in a position to work at a moments notice.
4. Ensure that the recovery is proceeding in a timely and efficient manner.
5.Determine if the Event is properly classified as an Emergency and takes appropriate actions.
6.Ensure that all relevant data that is collected during the emergency event is available to be logged in any post-event CSR's or activities.
7.Manage the information and interfaces both internal and external support areas.
8. Participates with various levels of Global Support management in post-event analysis to determine if the case
was properly handled from initiation to conclusion.
*LI-AL1

Qualifications

1. Has more than 2 years trouble shooting, Engineering or product experience in a Telecom domain
2. Demonstrated the ability to lead and manage a technical team. Ability to guide Global Support specialists through the recovery without impeding data collection for later investigation.
3. Ability to select and assemble the required Global Support specialist(s) and related resources.
4.Fluent in use of the English language.
5. Network knowledge
6. Remains open minded when approaching problems, considering all inputs and available alternatives before making decisions.
7.Has a level of customer service skills necessary to handle diverse customer reactions, especially aggressive and/or disruptive

To apply this position, please visit http://ericsson.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=00067100

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