西安招聘

Description

1 Handle incoming telephone calls efficiently, in fluent English and zero delay. Create and handle administrative and coordinating tasks for Customer Service Requests including Emergency and Hot cases correctly
2 Dispatch CSR's to the proper support organization and assist the 1st line organization to follow entry criteria, according to procedures as defined in the organization whereby competence is leading to select the right resource centre, to secure the follow-up of the Customer Service Requests.
3 Check the progress of CSR's, and follow up with the internal and external customer, According to processes as defined in the first line organization whereby timelines and contractual obligations towards external customers are leading. To secure that the internal and external customer obligations are met.
4 Create and maintain reports daily, weekly or and monthly on internal and external customer base. To measure
the performance of the service provider and to the internal and external customer as agreed upon.
5 all the tasks finished according to company directives, to realize an optimal availability for all internal and
external customers in a professional manner.
6 Administrative activities. According to company directives to assure business continuity(24/7 support)during
system down times. To complete all the task according to performance indicators.
*LI-AL1

Qualifications

1.Bs.c or above Bs.c with 1-3 years working experience in technical/administrative environment.
2.Communication:Give and receive correct information, towards employees, management, internal and external customers and other external contacts to give a representative image of the manager/unit.
Performance oriented: Understand effect of own activities and instructions on work of manager or unit members in order to set the right priorities and urgency.
Customer service focus
Multi tasking and stress resistant (emergency handling)
Team player
To understand cultural differences
3.English:Speak and write English fluently.
Use of IS/IT:Use of IS/IT tools (Windows applications, e-mail, SAP IC-WEB and other used tools) to communicate efficiently and have access to electronic data.
4.Customer focus

To apply this position, please visit http://ericsson.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=00065918

爱立信是全球领先的通信技术与服务提供商。我们致力于通过各种高效实时的解决方案打造网络社会，让世界各地的人们能够在可持续发展的社会中更加自由地学习、工作和生活。

我们提供针对电信运营商和其它行业的信息通信服务、软件与基础设施。
爱立信提供的网络承载着全球40%以上的移动业务，我们为运营商提供支持的网络正在为超过20亿用户提供服务。

我们在全球180个国家拥有超过10万名员工。
爱立信于1876年创立，总部设在瑞典斯德哥尔摩。
2011年公司收入达2269亿瑞典克朗（350亿美元）。
爱立信在斯德哥尔摩和纳斯达克证券交易所挂牌上市。