Customer Service Specialist-English/Russian/French
360buy·京东商城
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：互联网/电子商务
职位信息
- 发布日期：2015-05-22
- 工作地点：深圳
- 招聘人数：若干
- 工作经验：1年
- 学历要求：本科
- 职位月薪：面议
- 职位类别：客服专员/助理(非技术)
职位描述
This job is to support our Cross-Border E-Commerce business
Job Responsibilities:
1. As the main contact for customer,to deal with any basic inquiries and requests about the products and services whenever before sales or after sales.
2. Involving optimize and improve SOP and standard communicated wording.
3. Record customer service related information,and do analysis to improve the service level,including but not limited:
a. Issues solving lead time.
b. The accuracy of information provided.
c. Customer satisfaction.
4. Any urgent requests or claim,assist the tier 2 specialists, including but not limited:
a. Identify tier 2 cases.
b. Escalate to tier 2 specialists.
c. Provide any necessary assistance to tier 2.
5. Make sure all KPIs could meet the target, and continuously to maintain and improve.
6. Any emergent cases designated by upper management team.
Job Requirements:
- Education: Bachelor.
- Language: only native English/Russian/French speakers are welcome to apply this position.
- Working experience: 1 year work experience preferred, fresh graduates are also welcome to apply.
- Others:
a. strong communication skill.
b. team work spirit.
JD.com is the largest B2C E-Commerce company in China, we believe with your great language skill and your professionalism, you can really help our business to grow!
It will be highly appreciated if you can share this great job opportunity within your social network.
Job Responsibilities:
1. As the main contact for customer,to deal with any basic inquiries and requests about the products and services whenever before sales or after sales.
2. Involving optimize and improve SOP and standard communicated wording.
3. Record customer service related information,and do analysis to improve the service level,including but not limited:
a. Issues solving lead time.
b. The accuracy of information provided.
c. Customer satisfaction.
4. Any urgent requests or claim,assist the tier 2 specialists, including but not limited:
a. Identify tier 2 cases.
b. Escalate to tier 2 specialists.
c. Provide any necessary assistance to tier 2.
5. Make sure all KPIs could meet the target, and continuously to maintain and improve.
6. Any emergent cases designated by upper management team.
Job Requirements:
- Education: Bachelor.
- Language: only native English/Russian/French speakers are welcome to apply this position.
- Working experience: 1 year work experience preferred, fresh graduates are also welcome to apply.
- Others:
a. strong communication skill.
b. team work spirit.
JD.com is the largest B2C E-Commerce company in China, we believe with your great language skill and your professionalism, you can really help our business to grow!
It will be highly appreciated if you can share this great job opportunity within your social network.
公司介绍
京东商城中国最大的网络零售商，是中国电子商务领域最受消费者欢迎和最具影响力的电子商务网站之一。
自2004年初正式涉足电子商务领域以来，京东商城(http://www.360buy.com)一直保持高速成长，连续六年增长率均超过200%。京东商城始终坚持以纯电子商务模式运营，缩减中间环节，为消费者在第一时间提供优质的产品及满意的服务。
京东商城拥有遍及全国各地超过2500万注册用户，近6000家供应商，在线销售家电、数码通讯、电脑、家居百货、服装服饰、母婴、图书、食品等11大类数万个品牌百万种优质商品，日订单处理量超过30万单，网站日均PV超过5000万。2010年，京东商城成为国内首家销售额超过百亿的网络零售企业，占据中国网络零售市场份额32.5%。
高速发展的京东商城获得了多项殊荣，“中国企业未来之星”、“2008中国最具投资价值企业50强”、“年度商业模式10强”、“2009年度网民最喜爱的网上购物商城”、“2009中国最具投资价值企业50强”、“2009年度北京十大商业品牌”、“2010德勤高科技高增长中国50强”等奖项的荣膺，不仅是对京东商城业绩的肯定，更是对公司未来前景的充分认可。
京东商城提供了灵活多样的商品展示空间，消费者查询、购物都将不受时间和地域的限制。依托多年打造的庞大物流体系，消费者充分享受了“足不出户，坐享其成”的便捷。2009年初，京东商城斥资成立物流公司，布局全国物流体系。目前，京东商城分布在华北、华东、华南、西南的四大物流中心覆盖了全国各大城市，并在武汉、沈阳、西安等六座城市设立二级库房，仓储总面积达到21万平方米。
自2004年初正式涉足电子商务领域以来，京东商城(http://www.360buy.com)一直保持高速成长，连续六年增长率均超过200%。京东商城始终坚持以纯电子商务模式运营，缩减中间环节，为消费者在第一时间提供优质的产品及满意的服务。
京东商城拥有遍及全国各地超过2500万注册用户，近6000家供应商，在线销售家电、数码通讯、电脑、家居百货、服装服饰、母婴、图书、食品等11大类数万个品牌百万种优质商品，日订单处理量超过30万单，网站日均PV超过5000万。2010年，京东商城成为国内首家销售额超过百亿的网络零售企业，占据中国网络零售市场份额32.5%。
高速发展的京东商城获得了多项殊荣，“中国企业未来之星”、“2008中国最具投资价值企业50强”、“年度商业模式10强”、“2009年度网民最喜爱的网上购物商城”、“2009中国最具投资价值企业50强”、“2009年度北京十大商业品牌”、“2010德勤高科技高增长中国50强”等奖项的荣膺，不仅是对京东商城业绩的肯定，更是对公司未来前景的充分认可。
京东商城提供了灵活多样的商品展示空间，消费者查询、购物都将不受时间和地域的限制。依托多年打造的庞大物流体系，消费者充分享受了“足不出户，坐享其成”的便捷。2009年初，京东商城斥资成立物流公司，布局全国物流体系。目前，京东商城分布在华北、华东、华南、西南的四大物流中心覆盖了全国各大城市，并在武汉、沈阳、西安等六座城市设立二级库房，仓储总面积达到21万平方米。