西安招聘

MAIN RESPONSIBILITY
? To plan, direct and manage the regional operations of the Customer Care Center so that qualitative and business targets could be attained.
? To identify and maximize business opportunities so as to achieve the sales and service target for the company.
? To plan, coordinate and implement client’s new service and marketing programs for the Customer Care Center to achieve and exceed business and service targets.
? To ensure center resources are best utilized in meeting and exceeding contractual target.
? To prepare and track service performance effectively for forecast and business planning. To analyze and interpret reports retrieve from call center ACD and MIS systems. Where necessary, and contracted, prepare meaningful and qualitative reports for the Customer Care Center. Prepare reports for discussion with the senior management.
? To continually review practices and procedure of program and formulate recommendation for improvement on operational efficiency and customer satisfaction.
? To develop a highly motivated team with appropriate reward system and career progression plan.
? To foster service culture and customer-focused attitude within the Customer Care Center in SH.
? To analyze and identify issues from customers complaints and implement plan to improve customer satisfaction.
? To project an excellent image of the client as well as the company.
? To lead and empower staff so as to maintain a high-quality work force and work environment.
? To coordinate between the company operations and the Customer Care Center during implementation to ensure that communications essential to a successful implementation to ensure that communications essential to a successful implementation are in place between client and internal system, training, team leader etc.
? To develop and implement an effective communication system both internally within the call centre and externally with other working partners.
? To build, manage and develop excellent client relationship to continuously meet and exceed business target.
? Other task assigned by immediate supervisor.

QUALIFICATION
? University Degree holder with at least 10 years’ experience in customer services industry and 5 years in management level managing large scale call center operation (500+).
? Previous experience in managing a large scale call center is a must
? Experience in telecom or mobile industry is a strong advantage.
? Work experience in outsourcing company is an advantage.
? Good leadership and people management skill
? Willing to work in a dynamic environment and accept new idea
? Good team building and interpersonal skills with ability to communicate effectively with people of all levels
? Good analytical and problem solving skills
? Excellent command in both written English and Chinese. Sichuan dialect is an advantage.

2005年，风尚紫页资讯（北京）有限公司创立。
 
作为中国较具实力和影响力的资讯公司，风尚紫页资讯有限公司业务涵盖医疗制药、化工、金融、电力能源、教育培训、建筑地产等多个领域资讯。
  
我们的文化：
诚信亲和，专业高效，创新超越。
 
·我们一直在努力，以更宏远的目标，更激扬的心情，更精彩的工作，让我们可以离得更近！
·我们一直坚信，这是一项兼具科学与艺术的事业，我们愿意将智慧与热情专注其中，去触摸我们共同的梦想！

我们寻找认同公司价值观、能吃苦耐劳、有耐心、能承担压力、敢担当的员工；
对工作经验的要求将因职位不同而不同，有些职位并不要求太多的工作经验，只要你具备学习能力，了解成就一项伟大的任务需要团队每个成员的密切配合和全力投入。