Customer Service Center(Analyst)(职位编号：00025075)
上海任仕达人才服务有限公司
- 公司性质：合资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2014-04-30
- 工作地点：成都
- 招聘人数：1
- 工作经验：一年以上
- 语言要求：英语熟练
普通话熟练 - 职位月薪：面议
- 职位类别：客服专员/助理(非技术)
职位描述
Job Description:
Responsible to any prevent any loss or lapses that may lead to financial & reputation risk of the bank
Achieve and exceed individual targets and ensure accurate delivery of customer enquries and instructions
Identify and resolve customer needs as a first point of contact. Strive to a high standard of service quality.
Improve customer satisfaction by resolving customer's issues and concerns to generate
Work with customers to better understand their needs and requirements and tailoring appropriate solutions in line with bank guidelines
Anticipate the needs of customers and maintain two-way communications to appropriately manage customer expectations.
Educate customers on the full range of services, products and solutions available IB suite.
Anticipate the needs of customers and maintain two-way communications to appropriately manage customer expectations.
Handle customer request for transaction investigation and complaint.
Register customer problems, issues ect, for regular escalation to Team Leader/Manager/Senior Manager for problem resolution.
Adhere to standards by following guidelines
Key focus on “Do it right the first time” to prevent rework.
Constantly drive to reduce inconsistencies, risks and errors in the work environment through close monitoring, checking transactions logging or giving of information to customers are consistently accurate and up to date.
Keeps detailed records of activities, discussions, and agreed actions to ensure that information is accurate and up to date. Follows up promptly on agreed actions
Build culture of excellence by embracing continual improvement philosophies and supporting its initiatives to achieve high level of efficiency & customer experience
Support building of a unified team by collaboratively working with other concerned teams and stakeholders?Act a role model of calues and behaviors support colleagues and customers to deliver superior customer services through these values
Value diversity amongst team and support the staff engagement activities
Acts as mentor to new joiners as required
Full understanding of the compliance standards and conform to the regulatory and policy and procedural requirements
Ensure activities and conducts are meet the local and Group Operating Risk Procedures and compliance guideline.
Take ownership to report any possible or/and risk event to line manager in alignment with the procedures
Observe customer’s confidentiality at all times
Requirements:
1 - 2 years working experience in client service, preferably in a bank. (Corporate banking experience would be an added advantage)
Effective listener excellent customer-centric orientation
Excellent English and Manderin communication skills both spoken and written; Cantonese preferred
Responsible to any prevent any loss or lapses that may lead to financial & reputation risk of the bank
Achieve and exceed individual targets and ensure accurate delivery of customer enquries and instructions
Identify and resolve customer needs as a first point of contact. Strive to a high standard of service quality.
Improve customer satisfaction by resolving customer's issues and concerns to generate
Work with customers to better understand their needs and requirements and tailoring appropriate solutions in line with bank guidelines
Anticipate the needs of customers and maintain two-way communications to appropriately manage customer expectations.
Educate customers on the full range of services, products and solutions available IB suite.
Anticipate the needs of customers and maintain two-way communications to appropriately manage customer expectations.
Handle customer request for transaction investigation and complaint.
Register customer problems, issues ect, for regular escalation to Team Leader/Manager/Senior Manager for problem resolution.
Adhere to standards by following guidelines
Key focus on “Do it right the first time” to prevent rework.
Constantly drive to reduce inconsistencies, risks and errors in the work environment through close monitoring, checking transactions logging or giving of information to customers are consistently accurate and up to date.
Keeps detailed records of activities, discussions, and agreed actions to ensure that information is accurate and up to date. Follows up promptly on agreed actions
Build culture of excellence by embracing continual improvement philosophies and supporting its initiatives to achieve high level of efficiency & customer experience
Support building of a unified team by collaboratively working with other concerned teams and stakeholders?Act a role model of calues and behaviors support colleagues and customers to deliver superior customer services through these values
Value diversity amongst team and support the staff engagement activities
Acts as mentor to new joiners as required
Full understanding of the compliance standards and conform to the regulatory and policy and procedural requirements
Ensure activities and conducts are meet the local and Group Operating Risk Procedures and compliance guideline.
Take ownership to report any possible or/and risk event to line manager in alignment with the procedures
Observe customer’s confidentiality at all times
Requirements:
1 - 2 years working experience in client service, preferably in a bank. (Corporate banking experience would be an added advantage)
Effective listener excellent customer-centric orientation
Excellent English and Manderin communication skills both spoken and written; Cantonese preferred
公司介绍
上海任仕达人才服务有限公司诚聘
联系方式
- Email：recruitmentsh@cn.randstad.com