西安招聘

Familiar with Korean is a must.(韩语/朝鲜话必须精通)

JOB TITLE: CUSTOMER SERVICE ENGINEER III

PRIMARY RESPONSIBILITY:
Performs on-site or in-house servicing, repair and/or installation of company product(s). Conducts test procedures to ensure proper product performance, and diagnoses problems at installation. Implements upgrades and hardware/software change orders. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Prepares reports for analysis of product failure trends and service ability issues.


HIGHLY SKILLED LEVEL:
Under limited supervision, is responsible for complex assignments which require a broad understanding of the discipline or function and all related areas. Exercises latitude in determining approach to work and/or use of procedures, policies, or processes. Work is typically only evaluated upon completion to ensure objectives have been met. May act as a lead and/or project leader. May provide guidance to other non-exempt personnel. Requires broad knowledge and skills in the discipline and related fields, in completing assignments in a creative and effective manner. Expected to mentor and transfer knowledge to more junior staff members. Provides solutions in resolving complex problems that may impact established policies and procedures. Frequently exercises judgment in interpreting procedures and practices and in recommending changes.

美国Brooks Automation Co., ltd

Brooks is a leading worldwide provider of automation and cryogenic solutions for multiple markets including semiconductor manufacturing and life sciences. Brooks' technologies, engineering competencies and global service capabilities provide customers speed to market and ensure high uptime and rapid response, which equate to superior value in their mission-critical controlled environments. Since 1978, Brooks has been a leading partner to the global semiconductor manufacturing market and, through product development initiatives and strategic business acquisitions, has expanded offerings to meet the needs of customers in the life sciences industry, analytical & research markets and clean energy solutions. Brooks is headquartered in Chelmsford, MA, with direct operations in North America, Europe and Asia. For more information, visit **************.

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