西安 [切换城市] 西安招聘西安客服及技术支持招聘西安客服专员/助理(非技术)招聘

全球知名美企诚招Customer Service order management

科锐国际人力资源(北京)有限公司

  • 公司规模:1000-5000人
  • 公司行业:专业服务(咨询、人力资源、财会)

职位信息

  • 发布日期:2013-09-05
  • 工作地点:北京
  • 招聘人数:1
  • 工作经验:二年以上
  • 学历要求:本科
  • 语言要求:英语熟练
  • 职位类别:客服专员/助理(非技术)  

职位描述

Responsible for Customer Service order management including:
- Timely & accurate order processing, including pro-active management of order / delivery status & communication to customers.
- Effectively handle customer complaints including logistics claim within company process scope.
- Work independently as all logistics contact window to customers.
- Actively discussing with customers on logistics/supply chain process improvements.
- Internal company cross team/ departmental co-ordination, including lean process/administration implementation.

-Contact with oversea plant, process PO in SAP system track replenishment order.

Requirements:
- Bachelor degree
- Have working experience (min 2 years) in customer service, or customer logistics planner, or logistics related function. Experience in communication with channel sales customer is preferred.
- Very good communication skills.
- Strong written and oral English communication skills.
- Strong team player, pro-active, flexible, willing to take additional responsibilities, able to work under stressful environment, analytical and intellectual competency, and able to work independently.
- Knowledge in reputable ERP system is MUST to have.

公司介绍

作为亚洲领先的招聘整体解决方案提供商,科锐国际人力资源有限公司成立于1996年,目前在大中华地区拥有12个直属分公司及34个重点城市分支机构,超过900名专业招聘人员。科锐国际致力于在17个细分行业与领域中为客户提供最优质的服务,以满足客户在所有层次的招聘需求。科锐国际的客户80%来自世界知名集团,20%来自国内上市公司、快速成长性企业及非赢利组织。在过去的一年中,科锐国际成功为企业推荐的长期雇员及派遣雇员总数超过万人,中高级专业职位及管理职位超过4500个。