西安招聘

Description
Responsibilities
·Working with assigned Customer Support Request;
·Provide technical support for Ericsson WCDMA system and solution
·Participate in global support case handling process
·Perform problems isolation and product faults identification
·Provide onsite support and troubleshooting
·Perform knowledge transfer to internal staff
·Handle various levels (high, detail & low) of documentations and Knowledge Based Article
·Provide Emergency Support for Ericsson WCDMA system.
·Interact with external and internal customer(s) during various stages of support and implementation

Qualifications
·Qualifications and Competence Requirements
·At least bachelor degree in Telecommunication, Computer Science, Electronic Engineering.
·Minimum three years working experience in WCDMA RAN/RNC/RBS area.
·Minimum two years working experience as customer service delivery engineer.
·Self-motivation, have strong sense of responsibility & team work spirit
·Excellent communication ability
·Independent but also a good team player with strong interpersonal and presentation skills
·Good customer management skill and able to deal with difficult and complex situations
·A quick learner with excellent implementation skill, drawing upon one's creativeness and resourcefulness
·Fluent in spoken & written English

To apply this position, please visit http://ericsson.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=00064604

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