Senior Customer Service Manager
上海任仕达人才服务有限公司
- 公司性质：合资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2013-09-11
- 工作地点：广州
- 招聘人数：1
- 工作经验：八年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：客服经理(非技术) 客服总监(非技术)
职位描述
Department: Customer Service & Logistics
Title: Senior Customer Service Manager
Reports to: Customer Service & Logistics Director
Subordinates: 15-18
SUMMARY:
The Senior Customer Service Manager is responsible for lead a team to provide collaborative solutions that leverage capabilities and expertise in support of customer development and customer service strategies. Provides support for the Commercial Business Planning (CBP) process and the critical link to Demand Planning to ensure alignment. Generates growth and profitability opportunities for both customers by collaborating with the customer to reduce cost to serve, and improve retail in stock rates
MAJOR RESPONSIBILITIES:
1.Monitors performance metrics (KPI’s) to understand service and efficiency trends and identify opportunities for improvement. Shares performance information with the Team and customers to develop collaborative approaches to correct inefficient behaviors or fix system disconnects.
2.Coordinates cross-functional work teams to eliminate root causes of customer supply chain inefficiency -- Being an active member representing Customer Service and Logistics on the Multi Functional Selling Team that will overcome Customer and/or immediate challenges.
3.Leads implementation of value added services such as CPFR, VMI, EDI etc.
4.Leverages information from business tools, account plans, and information systems to generate a customer level plan. Collaborates with the entire MFST and the customer to improve customer service, distribution, and promotional activity.
5.Establishes relationships at multiple levels within the customers’ organizations. Works with customers in an advisory/expert capacity driven by Supplier Collaboration Boards and internal initiatives.
6.Educates the broader MFST on Supply Chain capabilities and constraints that impact effective delivery of product to the customer.
7.Be responsible for people management -- Empowers subordinates by way of training, information sharing, coaching, feedback, appraisals, and delegation, to ensure the development of people and organizational capabilities.
EDUCATION & / OR EXPERIENCE :
1. Bachelors Degree in Business Administration; B.S. in Engineering, Finance, Logistics or equivalent experience. MBA a plus
2.8+ years of Consumer Goods experience in Customer Development, Manufacturing, Customer Service & Logistics, Finance, and/or Marketing.
3.Strong Personal Leadership, have successful experience on leading a team.
4.Utilize influence & leadership skills to drive internal and external collaboration
5.Good command of English.
6. Proven excellent communication and negotiation skills (both verbal and written).
7.Good strategic thinking
8.Self-motivated with good decision making.
Title: Senior Customer Service Manager
Reports to: Customer Service & Logistics Director
Subordinates: 15-18
SUMMARY:
The Senior Customer Service Manager is responsible for lead a team to provide collaborative solutions that leverage capabilities and expertise in support of customer development and customer service strategies. Provides support for the Commercial Business Planning (CBP) process and the critical link to Demand Planning to ensure alignment. Generates growth and profitability opportunities for both customers by collaborating with the customer to reduce cost to serve, and improve retail in stock rates
MAJOR RESPONSIBILITIES:
1.Monitors performance metrics (KPI’s) to understand service and efficiency trends and identify opportunities for improvement. Shares performance information with the Team and customers to develop collaborative approaches to correct inefficient behaviors or fix system disconnects.
2.Coordinates cross-functional work teams to eliminate root causes of customer supply chain inefficiency -- Being an active member representing Customer Service and Logistics on the Multi Functional Selling Team that will overcome Customer and/or immediate challenges.
3.Leads implementation of value added services such as CPFR, VMI, EDI etc.
4.Leverages information from business tools, account plans, and information systems to generate a customer level plan. Collaborates with the entire MFST and the customer to improve customer service, distribution, and promotional activity.
5.Establishes relationships at multiple levels within the customers’ organizations. Works with customers in an advisory/expert capacity driven by Supplier Collaboration Boards and internal initiatives.
6.Educates the broader MFST on Supply Chain capabilities and constraints that impact effective delivery of product to the customer.
7.Be responsible for people management -- Empowers subordinates by way of training, information sharing, coaching, feedback, appraisals, and delegation, to ensure the development of people and organizational capabilities.
EDUCATION & / OR EXPERIENCE :
1. Bachelors Degree in Business Administration; B.S. in Engineering, Finance, Logistics or equivalent experience. MBA a plus
2.8+ years of Consumer Goods experience in Customer Development, Manufacturing, Customer Service & Logistics, Finance, and/or Marketing.
3.Strong Personal Leadership, have successful experience on leading a team.
4.Utilize influence & leadership skills to drive internal and external collaboration
5.Good command of English.
6. Proven excellent communication and negotiation skills (both verbal and written).
7.Good strategic thinking
8.Self-motivated with good decision making.
公司介绍
上海任仕达人才服务有限公司诚聘
联系方式
- Email：recruitmentsh@cn.randstad.com