西安招聘

Job Description
End to End responsibility of Client and Internal Reporting, resource management, from forecasting, capacity planning, to scheduling.
Responsible for delivering against client SOWs and SLAs – Must have in depth knowledge of call center and back office operations and metrics like Grade of Service to FTE requirement ratios, productivity and utilization drivers, different billing environments etc. Providing Root Cause Analysis for SL deviations.
Efficient Utilization plans for both voice and data projects through efficient scheduling and cross utilization.
Support to Project DPE/PEs for data analysis and improvement projects.
Supporting the DPE on HC productivity improvement and cost reduction projects.
Supporting Project Managers in identification, measurement internal reporting of KPIs.
Lead WFM team to improve on forecast accuracy, scheduling flexibility.
Understanding the Information Management system in place and providing better solutions for effective analysis and reporting which is specific to every project.
Known statistic skills and knowledge on how to forecast accurately
Has the tools skills and knowledge like IEX and Genesys
Leading automation projects to reduce reporting and data consolidation workload.
Proper Documentation of all WFM processes/ Reports for 100% Audit compliance. Ensuring appropriate access controls and security checks needed for safe guarding the confidential data handled by the WFM
Working under tight deadlines with minimal supervision
Leadership to monitor and support cross site’s WFM work in the field of forecasting, capacity planning, and scheduling.
Responsible to timely action on Client’s request related to WFM Part
Job Requirements
3+ years’ experience as a Data analysis/ /Capacity Planning/Reporting
Extensive knowledge/experience in Forecasting, Capacity Planning and Scheduling process
Demonstrated leadership, managerial and project management ability
Ability to understand the service, quality, cost, and end-user/client satisfaction implications of operational decisions
Excellent Knowledge of MS Excel, PowerPoint, Access etc.
Excellent English communication skills
Advanced business analyst skills
Some knowledge in programming VBA, Power BI, GEN AI preferred.

Concentrix（纳斯达克股票代码：CNXC）是一家领先的科技型全球商业服务公司，专门为包括超过95家全球财富500强客户，和超过90家全球颠覆性高增长客户在内的全球品牌，提供客户参与提升和业务绩效改善服务。每一天，我们来自全球6大洲、40多个国家的员工都在交付优质的客户体验，帮助客户公司更好地与消费者建立连接。

我们创造更好的业务成果，并通过技术、设计、数据、流程和人员帮助我们的客户脱颖而出。Concentrix为关键垂直行业的客户提供服务：科技和消费电子、零售、旅游和电子商务、银行、金融服务和保险、医疗保健、通信和媒体、汽车，以及能源和公共部门。

迄今为止，Concentrix中国已拥有大连、重庆、佛山、北京、上海、深圳、苏州、贵阳和西安9个运营、开发与销售中心，在职员工超1万人。在保持全球一致性的同时，我们能够兼顾中国地区的市场差异，为多个国家和地区的客户提供消费者互动解决方案，涵盖客户关系管理、商业分析与洞察、流程自动化、财务与资产管理、咨询、IT服务、技术资产、数字化营销等多项服务。

保密承诺： Concentrix 对收集的应聘人员个人信息资料，严格遵守 Concentrix 个人信息保护管理体系的相关管理制度和员工保密协议，对应聘人员提供的个人资料保守秘密，严防丢失、泄露、损毁的事件发生。
使用目的仅限于与应聘人员联络、考核及入职后的管理之用，如未被录用的在 Concentrix 内部销毁绝，不用于它途。