西安 [切换城市] 西安招聘西安客服及技术支持招聘西安客服总监(非技术)招聘

Sr.Customer Service Manager

上海任仕达人才服务有限公司

  • 公司性质:合资(欧美)
  • 公司行业:专业服务(咨询、人力资源、财会)

职位信息

  • 发布日期:2013-09-11
  • 工作地点:广州
  • 招聘人数:20
  • 学历要求:本科
  • 语言要求:英语精通
  • 职位类别:客服总监(非技术)  客服经理(非技术)

职位描述

1.Monitors performance metrics (KPI’s) to understand service and efficiency trends and identify opportunities for improvement. Shares performance information with the Team and customers to develop collaborative approaches to correct inefficient behaviors or fix system disconnects.
2.Coordinates cross-functional work teams to eliminate root causes of customer supply chain inefficiency -- Being an active member representing Customer Service and Logistics on the Multi Functional Selling Team that will overcome Customer and/or immediate challenges.
3.Leads implementation of value added services such as CPFR, VMI, EDI etc.
4.Leverages information from business tools, account plans, and information systems to generate a customer level plan. Collaborates with the entire MFST and the customer to improve customer service, distribution, and promotional activity.
5.Establishes relationships at multiple levels within the customers’ organizations. Works with customers in an advisory/expert capacity driven by Supplier Collaboration Boards and internal initiatives.
6.Educates the broader MFST on Supply Chain capabilities and constraints that impact effective delivery of product to the customer.
7.Be responsible for people management -- Empowers subordinates by way of training, information sharing, coaching, feedback, appraisals, and delegation, to ensure the development of people and organizational capabilities.

公司介绍

上海任仕达人才服务有限公司诚聘

联系方式

  • Email:recruitmentsh@cn.randstad.com