西安招聘

1. General Position Summary:
? To provide service and information to sales people and customers regarding orders receiving such as product specification, shipping schedule, artwork information, FGs and raw materials report, delivery on time report etc.
? To assure that all proper and accurate information has been given to Manufacturing Services for incoming or in process orders as requested such as color proof, job bag information etc.
? Responsible for capacity management from demand side to interact with respect sale or customer to assure delivery on time and met customer’s satisfaction.
? Support sales to achieve sale budget by accurate estimation and management of sales forecast including capacity forecast, weekly and monthly forecast, paperboard forecast etc.
? Responsible for FGs performance handling to meet company target.
? Responsible for execution of AR policy.
? Responsible for SAP operation in CSR process.
? Responsible for related SOP audit.
? Responsible for CSR team-work building and customer service performance continuous improvement.

2. Essential Functions/Major Responsibilities:
Supervision:
? Supervise both Guangzhou and Kunshan Customer Service team, and set customer service representative’s goal due to different customer’s business model and requirement.
? Supervise customer service representatives and assist where necessary to ensure customers requests are met;
? Evaluate performance of customer service representatives;
? Size up team and responsible for proper workload management.
? Supervise SAP system operation is smoothly implemented by CSR team.
? Responsible for people development and conducting one-one meeting as request.

Daily:
? Analysis the gap of sales forecast with action plan to meet sale target, capacity request.
? Set priority of sales order with interact work among scheduler, sales or customer to meet their requirement.
? As back up of CSRs team to fulfill their job responsibility in vacancy.
? Provide FGs action plan with interact work with production team to reduce short run or over run.
? Assist sale to conduct customer satisfaction survey or evaluation on monthly basis. Analyze and result and develop action plan to improve current service model.
? Feedback internal customer complain action plan to sales.
? Provide related report and analysis.

3. Job Scope:
Exposed to customer specifications, cost, sales data, client and other projects. High degree of accuracy required. Must insure that exact customer specifications are recorded correctly. Undetected errors in this area could have far reaching effects, be costly to correct and result in the loss of clients and the subsequent effects that would result. Judgment and analysis are required in normal operation of duties. In the event of conflict incumbent must research problems or concerns. Close attention to detail is required in all areas of job. Often requires quick decisions or judgment calls under pressure. Frequently works under deadlines where interruptions often occur.

4. General Requirement from the Management:
4.1 Each employee will participant and fully comply with the company Safety and Health Policy.
4.2 As an employee you will apply the customer concept to all activities of your job to ensure quality in foremost in your job.
4.3 Training is an ongoing component of your job that is you as an individual will receive training and likewise it’ s your responsible to train yourself and others within the company.
4.4 Continuous improvement techniques are to be applied when ever possible to your job and we must always consider and accept alternative approach to your job.

5. Supervisory Responsibility:
Job has supervisory responsibility for all customer service representatives and associates.

6. Interpersonal Contacts:
Extensive contact with customers, sales department, production, Supply Chain and others. Also has contact with other company and customer facilities. A professional appearance is required.

7. Specific Job Skills:
? Must be able to effectively communicate.
? Must be able to distinguish colors in all degrees.
? Must have excellent business etiquette.
? Must be able to perform multiple tasks without losing quality or time.
? Must be able to manage conflicts in a mature and practical manner.
? Must have good time management and planning skill
? Must have good analysis and systematically problem solving skill

8. Education and/or Experience:
? At least three years experience in the printing/folding carton industry, ideally in a sales or customer service position.
? Bachelor’s degree or equivalent industry specific experience with an emphasis in printing or graphic arts preferred.
? Must have superb verbal and written communication skills.
? Needs working knowledge of Manufacturing Procedures and ISO Standards & Procedures.
? Needs ability to perform monetary math functions.
? SAP system user preferred

9. Job Conditions:
? Works in office environment located in plant.
? Job may require hours that exceed 8 hours per day and/or 40 hours per week.
? Continuous exposure to CRT.

上海任仕达人才服务有限公司诚聘