西安招聘

Purpose

- To lead a cargo team to execute the cargo commercial strategies in order to surpass revenue targets and commercial Key Performance Indicators and drive service standards whilst ensuring absolute compliance with safety and operational standards.

Key responsibilities and tasks

Revenue Generation

- Lead the local team to achieve an annual revenue budget and to implement the Cargo Business Plan in alignment with Head Office / Regional / Area cargo strategies and specified Key Performance Indicators

- Set and execute local sales plans to generate revenue, balancing short-term and long-term revenue goals in terms of market share, yield, and agency distribution breadth

- Conduct regular reviews of revenue performance and lead the sales teams to take actions where revenue is behind budget

- Lead the team to hunt for new revenue streams, for example new routes, new frequencies, ancillary charges

- Generate revenue with perspective of sales channels, product sales and offline sales development

- Lead the team to provide superb sales customer service in all customer touch points so as to drive premium selling rates and regular business

- Negotiate and execute sales contracts 

Bridging Head Office / Regional Office and Local Sales Teams

- Ensure commercial and service directives from Head Office / Regional Office / Area Office, where applicable, are cascaded individual team members

- Provide regular updates to Head Office / Regional / Area teams on key local cargo market information and changes of competitive landscape 

Efficiency Improvement

- Conduct regular reviews of commercial and operational work processes to continuously drive efficiency improvement to benefit customers and the Company

- Maintain oversight of port manpower requirements to increase productivity and service provision where possible

- Manage the commercial cost of sales with an appropriate balance between revenue increases against required costs

- Ensure that programmes are in place to support e-initiatives to drive penetration of e-Bookings, e-AWB, e-freight shipments and other Agent Self-Service functions 

Financial Risk Management

- Manage credit risks with reference to relevant internal guidelines / IATA local financial criteria where applicable 

Partnerships and External Liaisons

- Develop and maintain positive relationships with local Civil Aviation Department and various applicable regulatory bodies to enhance the overall interests of the Company

- Establish and manage relationships with shippers, key industry and trade partners and associations so that Company interests are well represented

- Confer recognition on, and earn the loyalty of our highest value customers, including Cargo Clan Elite members 

People Development and Performance Management

- Lead, support and encourage own team to achieve success

- Build a strong and motivated team, ensuring the right organisational structure and the right people are in place to foster positive team spirit and facilitate teamwork

- Supervise and mentor direct reports, encouraging effective collaboration

- Demonstrate leadership and lead by example in accordance with Cathay’s core values

- Develop employees with high potential and identify learning opportunities to ensure appropriate training and development

- Maintain active and ongoing dialogue in relation to employee goals and individual performance

- Actively engage with employees to enhance communication and their understanding of department goals

- Support the People Managers to design and conduct internal development programmes including succession planning as appropriate ensuring alignment with Head Office direction

- Enhance the employee experience in line with the role level and the internal brand promise 

Safety and Regulatory Compliance

- Conform to the required safety and security standards achieving all company, local, international aviation, authority and legal requirements

- Make timely or overriding decisions on operations to improve efficiency and comply with safety and security mandates

- Develop and promote a culture of zero tolerance on safety and security incidents

- Ensure that all incidents are fully investigated with remedial actions to eliminate, isolate or minimise the cause to prevent recurrence

- Ensure that the Safety Management System is implemented and is constantly maintained

- Undertake an Emergency and Accident role, as determined by Company policy, and ensure the Emergency and Accident plans are in place  

Service Delivery and Excellence

- Lead the local teams to provide excellent and consistent services to customers

- Develop and implement action plans to improve operational performance

- Ensure Ground Handling Agents and General Sales Agents perform according to agreed standards

- Conduct regular meetings with service providers to review service performance and deficiencies and come up with remedial measures to drive for improvement in a timely and effective manner

- Maintain an overview of adherence to handling processes and procedures and ensure that measureable improvements are made both in processes and adherence

- Review port audit reports and ensure action is taken in a timely manner

- Actively support the achievement of the On Time Performance target for freighters

- As required, lead new port set up and supplier changes and ensure the timeline from supplier selection process to project ends are met

Operational Duty Holder (if applicable)

- This position is the Operational Duty Holder of Port Zhengzhou and has a formal business relationship with the Functional Duty Holder of applicable services and must understand the process of risk escalation to the Functional Duty Holder (GM CSD).

- To fulfil the detailed Cargo Operational Duty Holder responsibilities, for Cathay Pacific, as per the requirements of the “Best Practice for Cargo Operation Duty Holder - Port Zhengzhou” documented in The Hub Cargo Team Site.

- Be accountable at an operational level for the safe operation of services, including those services which are contracted to others

- Maintain day to day responsibility for managing operational performance, including the performance of suppliers who are contracted to deliver services to ensure that:

  ^there is full compliance with quality standards and regulatory requirements

  ^procedures and instructions are followed

  ^the service is delivered in accordance with contracted terms

E&A
- Emergency and Accident and Crisis Response responsibilities as required

Qualifications / Experience

Academic qualifications

- University degree, preferably with a logistics, sales and marketing or business discipline 

Knowledge, skills, training and experience

- Minimum 8 years’ experience in cargo, airline or related industry, of which at least 4 years is in a management role

- Knowledge of, and experience in the cargo/freight forwarding environment is a distinct advantage

- Proven success in building, maintaining and leading a team with sales and operation functions

- Established track record in meeting or exceeding sales and revenue targets

- Demonstrable ability in successful business relationship building

- Strong people and problem-solving skills

- Leads, embraces and adapts to constant change

Please kindly click“申请”↓↓↓ to submit your application. The Link in official website can be reached for more position details.

关于国泰
国泰航空集团于一九四六年植根香港，以香港为基地，以约二百三十架飞机的机队提供定期往来亚洲、北美洲、澳洲、欧洲和非洲等超过二百个目的地的客运及货运服务。国泰航空为太古集团成员，于香港联合交易所上市。国泰亦是环球航空联盟“寰宇一家”的创办成员。

国泰航空集团旗下包括三家航空公司：国泰航空、香港快运航空及华民航空。

自成立七十余载，国泰航空已成为屡获殊荣、享誉全球的知名品牌。我们步履不停，不断求进。我们勇于挑战自我，始终充分把握一切发展机遇，志在飞跃。为持续强化品牌实力，我们已完成创立至今最激动人心的企业转型。国泰航空的发展日新月异，我们期待面向社会诚纳英才！

我们的理念
积极求进
国泰航空位于充满活力的亚太区，我们从中得到启发，以化繁为简的方式向顾客传达与时俱进及具有前瞻性的理念，同时善用崭新科技，为顾客缔造轻松愉悦的旅程。

设想周到
我们尊重和关心每一个人。不论顾客来自哪里，去往何方，我们都将心比心，用心服务每一位顾客，助力他们的人生旅途。

尽心尽力
我们以积极进取的态度和坚毅不屈的决心，为顾客排忧解难，激发对国泰航空的信心和信任。