西安招聘

To follow up on routing / shipping order and booking reference no. and correctly process outbound orders in line with receiving timeline and orders/guidelines. Execute booking and clearance and delivery/pick up arrangement. Feedback to customers and CEVA overseas stations on executed activities and incurred charges. Ensure customer satisfaction and customer retention by providing timely, friendly and excellent operation.
跟进送货/出货订单及订舱编号。根据接收时间线和订单/指南正确处理出库订单。执行订舱、清关和提货安排。向客户和CEVA海外站反馈执行的活动和产生的费用。通过提供及时、友好和优秀的操作，确保客户满意和保留。

- Be responsible for the day to day working within the team and ensure the timely and proactive communication with customers and overseas, incl other related parties. Ensure the daily excellent service provided and the KPI. Be able to manage the data input quality in CEVA system or client system. Also need update milestone timely.
负责团队的日常工作，确保与客户和海外，包括其他相关方及时和积极的沟通。确保每天提供优质的服务和KPI。能够管理CEVA系统或客户系统中的数据输入质量。还需要及时更新里程碑。

- Timely communicate and maintain good relationship with client owner, key account manager or business development colleague.
与客户所有者，大客户经理或业务拓展同事及时沟通并保持良好关系。

- Proactively work to reduce risk and potential claims, ensure proper and timely follow up in case of irregularities.
-主动减少风险和潜在的索赔，确保适当和及时的跟进违规情况。

- Report adequately, regularly and proactively on performance and developments.
定期和积极地报告公司的业绩和发展。

- Work with customers and vendors to improve our performance and developments, once any service failure, need escalate to leaders immediately.
-与客户和供应商合作，提高我们的业绩和发展，一旦服务失败，需要立即向领导汇报。

- Cooperate with key accounts management for customers within their operations.
-与大客户的管理合作。

-Perform and Ad hoc projects assigned by supervisor
执行主管安排的其他项目


Knowledge, Experience & Skills
知识、经验,技能


The knowledge, experience and skills required to undertake the level at a fully competent level:
胜任该职位所需的知识、经验和技能:
College degree or above with Ocean Freight , Transportation or Logistics background
大专以上学历，海运、运输或物流专业背景


Experience
经验
-More than 2 years related working experience in international forwarder company, better for similar job function of operations or customer service.
2年以上国际货运公司相关工作经验，熟悉运营或客户服务等相关工作。

-Better relationship with carriers, customs and the related authorities
-与承运人、海关及相关部门建立良好的关系

-Must be able to read, write, and communicate fluently in both English and Chinese
具备流利的中英文阅读、写作和沟通能力

-Good knowledge of negotiation and Organizing skill
良好的谈判和组织能力

-Excellent communication skill and interpersonal skill
优秀的沟通能力和人际交往能力

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