西安招聘

岗位职责

Job Description

1.Greets all guests communications with a warm tone, ensuring that they feel welcomed and appreciated when contacting the hotel.

用热情的语调问候所有宾客，让他们觉得倍受欢迎。

2.Create a warm and welcoming experience for guests by concentrate on observing and collecting guest staying preference. Ensure the Front Office Manager is kept fully aware of any relevant feedback from either customers or other department

致力于关注和搜集客人喜爱的入住体验，为客人创造热情周到的服务。将客人和其他部门的意见和建议及时反馈给前厅部经理。

3.Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money

抓住商机，用合理的方式提高酒店收入，确保客人感受物有所值。

4.Communicates effectively both orally and in writing to provide clear direction to team member. Observes performance and encourages improvement. Interviews, selects, trains, supervises, evaluates, counsels, and administers disciplinary procedures for Magic Center team member. Monitors business forecast and makes team membering adjustments as required.

与员工有效的沟通，提供明确指示，关注员工的表现并给予激励。依相关程序面试，挑选，培训，督导，评估，宾客服务中心员工。

5.Ensure the correct operation of the switchboard to effect the fast and efficient transferring of internal and external calls and all customers requests including wake up calls are actioned speedily and in accordance with procedures

确保所有的电话转接高效有序，叫醒电话准确无误。

6.Ensure guest in room dining order is answered with warm, efficient and accurate manner.

确保客人的客房点餐接听温馨，高效和准确

7.Computes daily payroll, schedules, and other reports. Analyzes data and makes decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly report for related department .

估算每日薪酬，进程表及相关报表。根据之前的经验及详细预订情况对数据进行分析。为相关部门准备日报表和周报表。

12.Manages guests communication in an efficient and effective way, ensuring that guests are not delayed and that replies or follow up is made within Hilton Brand Standard timings.

及时有效的和宾客沟通，确保给顾客及时的答复。

13.Handles and delivers messages in a confidential and professional manner, maintaining guests privacy and integrity of the message, and ensuring that the message is accurate and delivered to the guest in a prompt and timely manner.

准确，及时，安全的传递客户信息，确保顾客隐私。

岗位要求

Job Requirements

1.Working experience within Hilton Group.

有希尔顿集团内部酒店的工作经验。

2.3 or 5 years of related working experience prefered.

三至五年相关工作经验者优先。

3.University graduate, excellent command of written and spoken in English and Chinese language.

大学本科，良好的中英文读写能力。

4.2-3 years working experience with same position in Brand Hotel

两至三年同等岗位品牌酒店工作经验。

5.Good community ability required.

较好的沟通能力。

6.Good mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.

优越的数据理解性，能对日常营运的数据给予合理恰当的解释。

7.Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.

能有效的用英语沟通交流。

8.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.

擅长于处理宾客关系，能快速有效的应对各种问题。

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