西安招聘

Job Description

 

The Customer Service Representative is responsible for acting as a key contact to deliver consistent, high quality, complete world class customer service in support of our customers' needs. 

Excellent communication is required as well as a broadly thinking team player. He/she will be able to work efficiently in a high pressure environment and remain calm in any circumstances. The position requires a solid understanding of business needs.

 

Responsibilities:

 

• Order entry, shipping and invoicing
• Handle incoming calls or inquiries from prospective customers or clients
• Transfer customer calls to appropriate staff
• Provide customers with general product and service information.
• Identify, investigate, and resolve customer issues using the database/ERP system, including complaint registration and follow-up 
• Follow-up on outstanding customer inquires
• Assist customers effectively by solving customer disputes
• Completing supporting paperwork

• Interface with logistics service providers to ensure seamless shipping and delivery to customers.
• In the case of new customers, closely interface with logistics service providers to make sure all is in place to have smooth shipment.  Information required for smooth transition are : determine shipping company, best applicable incoterm, route/leadtime etc
• Reporting (end of month/OTTR)

• Set-up of new customers in SAP and update existing records where needed
• Research billing issues
• Issuing credit and debit notes
• Assist sales and marketing with sample dispatch
• General administrative support (sending out invoices, filling in document templates, …)
• Keep records of customer interactions (for instance, by using Services for Object)

• Process documentary credit orders (L/C, CAD etc.), review and coordinate related documentation using the online tool provided by the ban
• Contact banks, authorities, consulates, concerning export and import completion or status of documents
• Request for material set-up

• Extracting customer specific data to assist sales
• Providing data required for commercial decisions (such as VAT, duty, incoterms)
• Maintain on-time delivery and reason codes
• Foster relationships with internal and external customers
• Be the prime contact for audit related queries

  

霍尼韦尔在中国
霍尼韦尔是一家《财富》美国100强之一的互联工业企业，为全球客户提供专业的行业解决方案，涵盖航空和汽车产品及服务，楼宇、住宅和工业控制技术，以及特性材料。从飞机、汽车、住宅、楼宇、制造工厂、供应链到工人，我们的技术致力于万物互联，创造一个更智能、更安全和更可持续发展的世界。

霍尼韦尔在华的历史可以追溯到1935年。当时，霍尼韦尔在上海开设了***个经销机构。目前，霍尼韦尔各业务集团均已落户中国，旗下所辖的所有业务部门的亚太总部也都已迁至中国。目前，霍尼韦尔在全国30多个城市拥有约13,000名员工, 其中有近2,600名研发工程人员。

霍尼韦尔在中国实施“东方服务于东方”(East for East)的发展战略，充分利用公司在节能、环保、安全、安防、互联等相关领域的全球领先实力，有效地为中国推进新型城镇化、加快产业升级和建设安全宜居、资源节约和环境友好型社会做出贡献。霍尼韦尔致力于积极建立一流的本地研发能力，并努力将中国的完整强大的供应链优势融入于公司的本地研发和生产之中，并以此为基础积极推进“东方服务于世界”(East to Rest)战略，推动“中国创造”服务全球。

在业务发展的同时，霍尼韦尔还通过“家园建设计划”(Honeywell Hometown Solutions)这一独特的全球公益项目，积极关注家庭安全与安防、科学和数学教育、人道主义援助等领域的社会和社区需求，通过科技的力量践行公益，携手各界共建一个更安全、更舒适、更节能的美好“家园”。在中国开展的主要项目包括： “儿童安全过假期”、 “太空学院教师培训计划(HESA)”、“卓越科学与工程计划(HISE)”、 “涓流计划-霍尼韦尔安全饮水教室”、“四川地震灾区援建小学”；“偏远地区教育支持- 霍尼韦尔多媒体学习中心”等。

你是否为在一个热情洋溢的、可以改变和影响整个行业发展的团队中工作而感到欢欣鼓舞呢？在霍尼韦尔，我们时刻寻找着真切渴望付出并期待成长的人才。当今世界，产品和技术固然重要，但人才始终是重中之重。我们坚信，有着不同信念、不同想法、不同性别、不同肤色的多元化团队能给我们带来更优的决策。正是我们的员工，使得霍尼韦尔与众不同、出类拔萃。

霍尼韦尔是一个倡导机会平等的雇主。我们对所有候选人一视同仁，而不论其年龄、种族、信仰、肤色、国籍、血统、婚姻状况、情感或性取向、性别认同或表达、残疾、国籍、性别、宗教或退伍军人身份。