西安招聘

Responsibility

- Solve and track expert technical support requests from countries/customers using bFO timely and effective (description, problem verification, analysis, solution/workaround, customer information)

- Help maintain the reliability and performance of customer systems, and address any potential technical problems

- Identify and qualify product failures, and assist Engineering in understanding and resolving them

- Research, identify, develop and recommend corrective measures to address technical issues identified in the field or in-house(faster resolution for customer, connected to customer and tailored resolution)

- Participate in development projects by contributing knowledge of customer applications, providing user information requirements, providing test scenarios and typical use-cases, and occasional participation in actual development and Test cycles

- Develop and articulate customer support on line with global service and CCC strategy

- If necessary go on site (worldwide)

- Performing technical analyses by reproducing customer environment

- Close relationship to R&D and Validation team

- Providing expert knowledge via FAQs and resolutions

- Escalation of product issues along with the PEP process

- Customer Support during field test

- Training of L2 for current offer and new products

- Support of product improvements and enhancements (PCR, BOC)

- Act as contributor for Quality improvement

- Support Marketing for new products

Requirement

- Bachelor/Master/Engineer in Electronics, Automation or comparable qualification

- Experience in LV equipment with good understanding of Customer application

- Knowledge on standards ( how to use them )

- Autonomy, ability to summarize information and establish priorities

- Good knowledge in PC Tools (Windows, MS-Office)

- Good level of English mandatory, French language skills are highly appreciated

- Communication skills

- Team Player in our international team

- Flexibility and Reliability

- Readiness to travel

- Customer orientation

- Knowledge of customer care or with some digital background is appreciated

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