西安招聘

Responsibilities:
? Be there for our customers. Help customers become successful by transforming customers to partners in the digital journey;
? Use your skills and resources to help customers be comfortable with the processes and technology we use to maximise returns for the customer. Let our customers visualise the value of their investments by bringing real benefits to the customer’s organisation;
? Help our customers transform existing business processes to efficient workflows by our supported by people and complemented with technology;
? Gain insights, knowledge and understanding of possibilities presented by different platforms across our customer environments;
? Build synergies between internal technical, operations, project and accounts teams using a balance of project management, willingness to help, simple language and personal skills;
? Take leadership especially during highly stressful outage situation by helping everyone get back on track;
? Respond to customer queries in a timely manner while maintaining customer relationships and ensuring customer satisfaction;
? Ensure promised deliverables are fulfilled before time with the expected outcome.

Requirements:
? A Bachelor's degree in Computer Science or Engineering;
? Experience in technical support and sales;
? Good technical knowledge across PC, servers, network and voice solutions;
? Excellent communication and interpersonal skills;
? Good critical thinking and problem-solving skills;
? Primary focus customer group for this role is businesses based in mainland China. Therefore excellent spoken Mandarin and written Chinese language is essential.

Teleperformance是数字集成业务服务领域的全球领先集团，全球超过30万员工，是许多行业中***公司的战略合作伙伴。集团于2007年进入中国，是专业数字集成业务服务商，BPO服务商，及外包客服中心领域的专家；公司提供三个广泛的高价值解决方案系列：客户体验管理，后台服务和业务流程知识服务，通过TAP（Technology技术，Analytics分析，Process Excellence卓越流程）帮助企业更高效更智能的运营，提升业务成果。在客户体验管理服务方面，目前在中国运营了6个联络中心，分别在北京、西安、南宁、昆明、佛山以及上海，为各行各业的企业客户提供客服中心服务；可提供13种语言与方言服务（包括普通话，粤语，英语，法语，西班牙语，丹麦语，印尼语，日语，韩语，泰语和越南语等），覆盖15个垂直行业。