西安招聘

Job description:

Lead labor and employment relations strategy to drive positive employee relations efforts align with CNX culture.

1. Provide the first line support for employee relations issues including policy and procedure related with any HR functions and business as the Expert of internal ER
2. Resolve employee relations issues through a systematic approach. Assists senior management in the development of solutions through cultural and process perspective. Facilitate organization and leadership development on identifying root causes of human resources issues
3. Coach, counsel managers in managing poor performance and misconduct cases, analyze cases of poor performance or misconduct and extract actionable insights to define and implement improvements in the process of managing poor performance or misconduct
4. Investigating on grievances to prevent the labor disputes and protect both interests of CNX and employees; Present investigation findings and provide solutions to influence leaders/partners to reach common ground that align with CNX policies and procedures
5. Based on historical case data and trend analysis, engage in proactive ER practices to reduce complaints, Investigate and analyze the key reasons related to the labor disputes, take initiatives to avoid further impact and risks
6. Lead employee relations programs to ensure compliance with policies and practices across the region and the organization
7. Reviewing, improving current policies and process; guide or work together with managers and HR BPs in daily ER management work
8. Develop/deliver appropriate ER training /best practice to managers/ HR team and facilitate training on ER related topics
9. Cooperate with legal and compliance team to ensure legal and regulatory compliance while identifying solutions, support legal and compliance in arbitration and trial defense if needed
10. Ensure the labor disputes were resolved timely and effectively; providing solid control the risks of employee relations management as well
11. Keep interactive with administrative departments of labor/employment authorities and have the advice and guide from time to time

Qualifications & Requirements:

1. Bachelor’s degree required, Human resources, law, psychology education background related
2. Strong communication skills both in Mandarin and English
3. Master in knowledge of employment law with HR policies /procedures best practices, as well as the practical skills in complicated labor disputes
4. Ability to work with cross function groups and multi-site organization in different level of employees to achieve results effectively and professionally
5. More than 8 years’ experience in HR functions with more than 5 years’ experience in ER function, BPO industry experience will be preferred
6. Be good at negotiating, influencing, mediating and managing conflict

Concentrix（纳斯达克股票代码：CNXC）是一家领先的科技型全球商业服务公司，专门为包括超过95家全球财富500强客户，和超过90家全球颠覆性高增长客户在内的全球品牌，提供客户参与提升和业务绩效改善服务。每一天，我们来自全球6大洲、40多个国家的员工都在交付优质的客户体验，帮助客户公司更好地与消费者建立连接。

我们创造更好的业务成果，并通过技术、设计、数据、流程和人员帮助我们的客户脱颖而出。Concentrix为关键垂直行业的客户提供服务：科技和消费电子、零售、旅游和电子商务、银行、金融服务和保险、医疗保健、通信和媒体、汽车，以及能源和公共部门。

迄今为止，Concentrix中国已拥有大连、重庆、佛山、北京、上海、深圳、苏州、贵阳和西安9个运营、开发与销售中心，在职员工超1万人。在保持全球一致性的同时，我们能够兼顾中国地区的市场差异，为多个国家和地区的客户提供消费者互动解决方案，涵盖客户关系管理、商业分析与洞察、流程自动化、财务与资产管理、咨询、IT服务、技术资产、数字化营销等多项服务。

保密承诺： Concentrix 对收集的应聘人员个人信息资料，严格遵守 Concentrix 个人信息保护管理体系的相关管理制度和员工保密协议，对应聘人员提供的个人资料保守秘密，严防丢失、泄露、损毁的事件发生。
使用目的仅限于与应聘人员联络、考核及入职后的管理之用，如未被录用的在 Concentrix 内部销毁绝，不用于它途。