西安招聘

Job Overview

·        Reporting to Customer Service Manager, as the main point of contact for customers, he/she is responsible for the commercial & administrative works related to customer’s enquiries & orders.

向客户支持经理汇报，作为客户的主要联系人，负责处理客户询价和订单等相关的商务性和行政性工作。

Roles & Responsibilities

·         Understand key contractual terms and operate the jobs effectively for the contact/program assigned.

·         对于负责的合同或项目,理解合同关键条款并能正确高效地工作。

·         Prepare quotations for all enquires and liaise with customers till acceptance.

·         按照客户询价准备报价单，并就报价单与客户协商并达成一致。

·         Create and maintain customers' repair orders and other orders.

·         创建和维护客户的维修订单及其他订单。

·         Cooperate closely with other departments to ensure the parts delivered before the commitment date. 

·         与其他部门紧密合作,以确保在承诺的日期前交付部件。

·         Regularly update customers on orders status and expected delivery dates. 

·         定期向客户更新订单状态和预计交付日期。

·         Close and Invoice customers' repair orders promptly.

·         及时关闭客户的维修订单并开具发票。

·         Follow up on overdue invoices which result from customer service related jobs.

·         负责跟进由客户支持相关的工作引起的客户超期欠款问题。

·         Inform customer on the shipment held due to credit limit.

·         负责告知信用超限客户对其业务的暂停发货。

·         Update XIESA local plans and landing gear rotable needs. 

·         负责更新公司整体起落架翻修计划和备架需求。

·         Co-ordinate all customers' enquiries & feedbacks with other related entities, provide quality and timely responses. 

·         对客户的所有问题与相关部门沟通协调，并给予及时有效的反馈。

·         Provide "outside office hours" support if required for our customers.根据客户需求，可能需要临时加班为客户提供支持。

·         Perform back up services (coverage) for the other Customer Service personnel during their absence.

·         在其他客户支持人员缺席期间能够临时顶替其工作。

·         Perform AOG support function on a rotating basis between the Customer Service personnel.

·         与其他客户支持人员轮流对AOG紧急任务提供支持。

·         Participate actively in 6S and HSE activities.

·         积极参与6S和HSE活动。

·         KPI Reporting.

·         KPI汇报工作。

·         Perform any other duties as assigned.

完成上级安排的其它工作。

Job Requirements

·         Engineering or Business Bachelor Degree preferred.

·         工程或工商相关专业本科以上学历。

·         Able to converse fluently and write well in Chinese and English.

能够流利地用英语交谈并具备良好的中英文读写能力。

·         Fleet management working experience is preferred.

西安东航赛峰起落架系统维修有限公司（以下简称“XIESA ”）
XIESA是中国国有三大航空运输集团的主要骨干之一的中国东方航空公司 (China Eastern Airlines) 与世界领先的法国航空高科技公司赛峰集团起落架系统公司(SAFRAN)于2016年11月签订合作协议并于2017年正式注册的合资公司。股东双方各持有50%的股份。
XIESA (Xi'an CEA Safran Landing Systems Services Co., Ltd), a joint venture agreement signed on November, 2016betweenby China Eastern Airlines, one of China's three major state-owned backbone of the air transport group, and Safran, the French aerospace and defense group and registered on Jul. 2017. XIESA is owned 50% by China Eastern Airlines and 50% by Safran Landing Systems.

XIESA位于历史悠久的“丝绸之路”出发点——西安。如今西安已经成为航空枢纽及航空维修中心，同时也是西咸新区空港新城着力打造的“中国的孟菲斯”。对合资双方而言，是新的起落架 MRO 中心（XIESA）的理想选址。该中心是XIESA公司提供起落架维护、修理和大修（MRO, Maintenance, Repair and Overhaul）服务的卓越中心。而作为陕西省省会城市，西安市则为 XIESA 公司提供了杰出的人才储备及丰富的资源和服务。XIESA公司将主要面向中国国内市场及亚太地区提供服务。中国是全球最重要的航空市场之一，其单通道商用飞机机队已日趋成熟，这也意味着中国拥有起落架大修业务的广阔市场空间。
XIESA is located at the starting point of the historic "Silk Road" - Xi'an. Today, Xi'an has already become the aviation hub and aviation maintenance center, hence it is deemed as an ideal location of XIESA, the new landing gear MRO center. The center is XIESA companies to provide landing gear maintenance, repair and overhaul (MRO, Maintenance, Repair and Overhaul) services center of excellence. The capital of Shaanxi province, Xi'an offers a large pool of top-flight skills for XIESA, which aims to provide outstanding local services. The company's priority will be the Chinese domestic market, in a country that is now one of the world's leading aviation markets, with fleets of single-aisle jets arriving at maturity, and therefore requiring landing gear overhauls.

XIESA MRO中心概览：
厂区面积11,000平方米，其中车间8,700平方米。2017年7月开工建设，将于2019年9月投入运营。为东航及其他中国客户空客A320和波音737机队的起落架提供维护和修理服务。

The XIESA MRO plant at a glance:
Surface area 11,000 square meters, including 8,700 of workshops.
Construction starts in July 2017, operational in Sep.2019.
MRO employee for the Airbus A320 and Boeing 737 airplanes in the China Eastern Airlines fleet and all Chinese customers.