WA Customer Satisfaction Manager(上海)(185274) (职位编号:185274)
西门子(中国)有限公司Siemens Ltd. China
- 公司规模:10000人以上
- 公司性质:外资(欧美)
- 公司行业:机械/设备/重工
职位信息
- 发布日期:2019-11-24
- 工作地点:上海
- 招聘人数:若干人
- 工作经验:3-4年经验
- 学历要求:本科
- 职位类别:客户经理/主管
职位描述
提醒:
请务必通过西门子专属申请链接(如下)申请该职位,您需要登录西门子专属招聘系统后方可提交申请,未注册用户需先注册。https://ars2.equest.com/?response_id=74f1f05b3df0ee188146004be79fc268
Job Description Target of this position:1. Deal with daily relative issues to satisfy customers (quality, delivery…);2. Focus on and resolve potential / hot quality & logistic issues;3. Build up a virtual team to measure, follow up and improve the offer quality and delivery service level;4. Optimize the internal and external business processes;5. Cooperate between Siemens and customers to improve customer satisfaction and loyalty.Responsibility:1. Ensure the WA CNPS to match and excess our targets; 2. Monitor quality KPI / Dashboard and trend analysis with proposal;3. Drive to find root cause and support to corrective actions;4. Initiate/Drive continual improvement project for related issues;5. Guarantees that the VOC is well collected and analyzed in order to provide robust and ranked customer requirements to the project team;6. Support, coach the team on methods and quality tools needed to reach Robustness Customer satisfaction and Quality targets.Competency needed:1. Data analysis competency;2. Good experience in industrial / DC logistics;3. Quality tools (5why, 8D, 7 basic quality tools, Lean 6 Sigma ...) & logistic tools ( ABC-FMR… );4. Excellent at excel and PPT;5. Excellent communication and convince skill, a good team worker.Job Qualification:1. Education: Engineering (Electrical/Mechanical/Automation preferred) or quality background, Bachelor/Master in Engineering (or MBA) / qualified quality management;2. Quality competency: Experienced in quality management,3 years and above.3. Leadership skills: Customer and result oriented, excellent influence and convince skills, good at communication & presentation.4. Nice to have: 6 Sigma BB, Lean Manufacturing related professional knowledge & practice.Please kindly notify that this position will sign the contract with SWAS
职能类别:客户经理/主管
公司介绍
西门子***在中国开展经营活动可以追溯到1872 年,当时西门子向中国提供了***台指针式电报机,并在19 世纪末交付了中国***台蒸汽发电机以及***辆有轨电车。1985 年,西门子与中国政府签署了全面合作备忘录,成为***家与中国进行深入合作的外国企业。140 余年来,西门子以创新的技术、卓越的解决方案和产品坚持不懈地为中国的发展提供全面支持,并以出众的品质和令人信赖的可靠性、领先的技术成就以及不懈的创新追求,在业界独树一帜。
西门子见证了中国改革开放带来的巨大变化,同时也为中国的改革发展做出了重要贡献。2018 财年(2017 年10 月1 日至2018 年9 月30 日),西门子在中国的总营收达到81亿欧元。西门子在中国拥有超过33000 名员工,中国已成为西门子第二大海外市场。
联系方式
- Email:xinyu.deng@siemens.com
- 公司地址:北京市朝阳区望京中环南路7号 (邮编:100102)
- 电话:15801526136