西安招聘

Description:

Accountability:

For their Offer for C4C

- The Quality Excellence of the Offers delivered to the customers

- The timely and effectively management of customer containment actions (Business Risk Escalation, Expert Assessment, etc.)

- The Prevention actions to avoid recurrent issues

Role:

Supervise the complete scope of Quality (marketing, design, manufacturing, Supply chain, etc.) for an existing offer to improve Customer Experience

- Analyze all data relative to quality (I2P, Customer survey or feed-back, Manufacturing Quality, Supplier, etc.)

- Define annual quality targets and roadmap for offer in charge. Ensure effectiveness of quality improvement activities and drive follow-up with factories

- Animate and ensure the efficiency of the Technical Complaint Analysis process, including physical return process with Analysis centers

- Set-up the surveillance plan, make sure of timely execution and proper results monitoring and usage

- Represent the customer in the Product Evolution Process. Ensure the Quality of evolution's impact analysis, risk management and provide all the Quality deliverables

- Ensure proper application of reference processes (PEP, Quality alert, etc.) and challenge the organization on continuous improvement of the management system

- Drive the Quality issues resolution and prevention using 8D and Lean 6 sigma

- Ensure that the proper information is provided to the Customer in case of quality issue, offer evolution and withdrawal

- Drive risk analysis for customer for non-conformant product or Quality issue

- Decide on stop of delivery and derogation

Qualifications:

Profile:

- Post graduate degree / Masters - 5 years

- Black Belt is a plus

- Communication capabilities (listening, written and verbal communication) and multicultural skills

- Strong Influence skills

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我们致力于打造有意义、包容和赋能的企业价值观，我们承诺让这个开放的，全球化的，创新的生态圈释放无限可能。
创造平等机会是施耐德电气可持续发展战略的重要组织部分之一，它旨在认同所有员工得到独特的重视，不同性别、国籍、文化、代际的员工都能在包容的环境中发展并做出自己的***贡献。其中，性别平等尤为相关且重要。性别平等不是偏爱***或者关注某些个体，更重要的是建立促进男女平等的制度和文化认知，培育适合***的土壤，创造更大的空间，同时给予养分促进发展。