西安招聘

Purpose of the Job:

- Overall manage the Manufacturing & Service Dept. & QA Dept. to achieve the production and quality goal. 负责制作部和质量部的全面管理以达到生产和质量目标。
- Overall manager Customer Service & Order Processing Dept. to run professionally customer services call centre and ensure orders’ to be handled accurately and timely.负责对客户服务和订单部的管理，以确保专业的客户服务呼叫中心，并保证订单的及时准确处理。
- Overall responsible for logistics consisting of purchasing/sourcing, Import & Export, materials & stocks management.负责物流部的管理，包括采购，进出口，物料和库存管理。

Tasks & Responsibilities:

MFG & QA:
制作部和质量部：
1. To be responsible for setting up strategic plan for production and quality control;负责为产品和质量控制建立战略计划；
2. To be responsible for managing and executing to optimize manufacturing methods, layouts, techniques, hourly production rate to standard/efficiency, overtime etc.. Maintain process ability ratio at stable and reliable level;负责根据相关标准所生产产品的流程优化；
3. To ensure the safe and timely production process to meet the customer needs.确保及时准确出货，以满足客户需求；
4. To ensure all products meet internal and external standards and comply with all relevant regulations, licenses and certifications.保证所有产品符合内部和外部的相关标准等；
5. To be responsible for setting up and maintaining ISO13485 quality management system. To coordinate the Quality Audit program as it applies to product and company Operating Systems.负责建立和维护ISO13485质量管理体系；

Customer Service & Order Processing:
客户服务和订单处理：
1. To be responsible for running professional customer service call centre. To manage customer service team to handle customer complaints & collect information regarding customer needs to reach maximum customer satisfaction.负责客户服务电话中心的专业运作，管理客服团队处理客户抱怨，收集客户需求信息以最大限度达到顾客满意度；
2. To set up working procedure for customer service team and ensure them be executed properly.为客服服务团队建立工作流程，确保工作的及时有效处理；
3. To lead the order processing team and coordinate with internal dept. to meet handling resolution of all order related problems to achieve on
timely delivery.带领订单处理团队与内部各相关部门保持锦棉联系，确保及时出货；
4. To ensure all orders are processed accurately, efficiently, in a timely
manner and are in compliance with company's price policies and
relevant procedures. 确保所有订单的流程准确，有效，及时，与公司的定价政策一致；
5. To be responsible for smooth running of the section, take initiative to
improve the process and make changes according to requirements by
management as well as customer request.及时根据客户要求改进相关工作。

Logistic:
物流部：
1. To be responsible for purchasing/sourcing, Import & Export, materials & stocks management.负责公司采购，进出口，物料和库存管理；
2. To ensure the safety stock according to business requirement.根据公司业务需求确保安全库存；
3. To manage standard logistic procedures set-up and execution and optimize.负责物流流程的建立、执行和优化；
4. To be responsible for keeping good relationship with custom to ensure product import and export.负责保持海关之间的良好关系，以确保货物的进出口；
5. To be responsible for periodical reviewing of safety stock and monitor slow moving material and E&O disposal.负责分阶段回顾安全库存，促销物料等。

Overall:
整体的管理：
1. To be responsible for department above expenses budget & control.负责上述部门的费用预算和控制；
2. To be close contact with MD with any urgent, unresolved, and potential issues. 及时与总经理保持沟通，处理紧急的、亟待解决的和潜在的事件；
3. To coordinate with internal departments, find root cause of mistakes and initiate proposals for improvement. 与内部其他各部门保持良好的合作；
4. To lead monthly coordination meeting within MFG, QA, CS & OP, Logistic to ensure smooth operation and resolve any relevant issues.组织领导制作部、质量部、客服和订单部，以及物流部每月的会议，确保整个营运部的搞笑运作，并解决相关问题；
5. To be responsible for hiring, training, performance evaluation and discipline of employees supervised.负责下属员工的面试、培训、绩效考评；
6. To review all documentation submitted by subordinates and prepare relevant reports required.负责审核下级上交的报告；
7. To work closely with the corporate function team in Swiss HQ.与瑞士总部相关部门保持紧密联系；
8. To perform other duties as required by the Managing Director.其他由上级交代的其他工作。

Qualifications:

1. More than 10 years working experiences plus minimum 4 years of supervisor above managerial experience.超过十年的相关工作经验，至少四年的管理岗位；
2. Familiar with HA industry and have strong
technical background preferred.数字助听器行业，有良好的技术背景；
3. Extensive manufacturing knowledge including but not limited to work-in-process principles, labour efficiencies, yield tracking, production scheduling/planning.广泛的制造业经验，包括但不仅限于工作流程，工作效率，生产跟踪和生产计划等；
4. Have basic knowledge of ISO 9001& 13485 electronic manufacturing environment.对ISO9001和13485质量管理体系了解；
5. Have good logistics knowledge and supply chain understanding. 有良好的物流知识和供应链的管理知识；
6. Be familiar with ERP system and logistic processes.熟悉ERP系统和物流流程。

- Bachelor’s degree or above本科以上学历
- Strong leadership and management analytical很强的领导能力和管理分析能力
- High teamwork spirit and ability to work under stress高效的团队管理能力，能承受工作压力
- Mature, flexible with strong interpersonal程序，具有个人魅力
- Problem-solving and decision-making skills有解决问题能力和决策力
- Customer-service orientated attitude有良好的客户服务态度
- Conceptual and strategic abilities有战略眼光
- Disciplined and systematic自律，系统性
- Good interpersonal skill, good working attitude良好的人际交往能力，良好的工作态度
- Very good interpersonal skill and communication skills个性好，沟通能力好
- Integration and contribution in team正直，愿意在团队中付出
- Making decisions决策能力
- Recognizing the personalities of team members and developing employees有培养和发展下属能力
- Providing coaching and training提供指导和培训
- Setting clear targets and secures results明确的目标和以结果为导向
- Excellent people and organizational skills良好的组织能力
- Chinese professional/ English fluent中英文流利
- Strong computer skills utilizing computer application (MS office, Outlook, ERP-System)计算机操作熟练

您想发展自我和获得成功吗？峰力听力技术（上海）有限公司为您提供机会!

峰力集团创始于1947年，总部设在瑞士苏黎世，是一家专门从事听力技术研究、听力产品开发、生产与销售的跨国企业。近六十年来，峰力集团始终致力于改善听障者的生活。基于全球发展战略的需要，峰力集团在2000年收购了总部位于加拿大安大略省的优利康听力公司。通过这次成功的并购活动，峰力集团一举成为世界第三大听力产品制造商，全球竞争实力更加雄厚。2005年4月峰力中国总部定址上海。

公司的信条是：只有通过人的努力，组织才能取得真正的成功。现特邀有才华、乐于接受挑战的您加入我们的团队。如果您愿意在个人或团队中发展自我，峰力听力技术（上海）有限公司欢迎您的加入！


Are you driving to growth and success?
Phonak Group (China) is the place for you. For 40 years, Phonak Group (China) has been committed to making life better for people with hearing loss. This means a commitment to developing hearing solutions that incorporate special features to solve the everyday problems and concerns people have with hearing loss and hearing aids.
Phonak Industries was founded in 1965 by a team of dedicated experts who wanted to focus on developing a product that would improve the challenges of people with hearing loss. In January 2001, The Phonak Group,a Switzerland based world leader in hearing healthcare products, acquired Phonak Industries. The Phonak Group is comprised of two hearing instrument divisions, Phonak and Phonak Group (China), as well as Phonak Communications, a developer of wireless communication devices. Today, the Phonak Group is one of the top three hearing aid manufacturers and, with annual production currently around 800,000 units, has a market share of 15% worldwide.
Phonak Group (China) is headquartered in Xuhui District, Shanghai. Our corporate culture is people value, which highly estimates and continuously supports every creative contribution to reaching our goal. We are committed to giving all our employees the chance to learn, advance in their jobs and add value for our users.
Phonak Group (China) is currently expanding its activities in Asia, and is looking for people with a higher caliber who want to be challenged and rewarded for meeting individual and company goals.
If you thrive to grow and can perform efficiently individually or in a team, Phonak Group (China) is the place for you!