西安招聘

Responsibilities:

1. Order Management

- Data entry and management of customer orders;

- Checks inventory on hand before progress Sales Order;

- Advises customers when requested delivery dates cannot be met and updates JDE SO;

- Advises sales when customer price on order is incorrect;

- Responds to customer enquiries regarding products availability and order status;

- Tracks weekly open orders;

- Others order related customer maintenance with finance AR.

2. Supply Execution

- Establishes strong supplier relationships to ensure delivery of service;

- Provides follow-up with suppliers in event of quality problem;

- coordinates claims for damaged and short shipments;

- Timely releases orders to warehouse for pick, pack and invoice and ship;

- Provides after sales service, eg. Credit returns, invoice discrepancies, backorder management.

3. Customer Relationship

- Follows up to determine whether product has been delivered to customers;

- Establishes rapport with customer; recognizes special needs of customers and offers additional assistance as required; renders service to customers in response to their requests; renders service to customers without delay;

- Responds to customer who have problems which may be out of normal areas of responsibility, e.g. handles directly, makes appropriate referral;

- Ensures that customers' complaints are properly understood; determines what customers feel are acceptable solutions to their situations.

The above statements are intended to describe the general task being performed by incumbents. They are not intended to be an exhaustive list of all responsibilities and duties required by all incumbents. Incumbents may perform other duties as assigned.

Requirements:

1. Bachelor degree, major in machinery, chemical, supply chain management etc;

2. Knowledge of ERP Systems. Previous experience in the implementation of JDE Systems is highly preferred;

3. At least 1 year experience on customer service, Experience in machinery preferred;

4. Good communication skills, customer oriented and maintain a professional image;

5. Good at written and spoken English.

特瑞堡集团介绍
特瑞堡是一家创立于1905年的全球性工业集团，其业界领先地位是基于先进的聚合物技术和渊博的专业应用知识。我们为要求严苛的工业环境开发高性能的密封、减震和防护解决方案。特瑞堡集团2010年的销售额约为270亿瑞典克朗，20,000名员工遍布全球40个国家。
特瑞堡是瑞典斯德哥尔摩的上市公司。集团总部位于瑞典南部的特雷勒堡。集团有4个业务领域：特瑞堡工程系统、特瑞堡汽车零部件、特瑞堡密封系统和特瑞堡轮胎系统。
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特瑞堡密封系统（中国）有限公司
特瑞堡密封系统是为工业、汽车及航天航空市场提供精密密封件的全球领先供应商。作为一间跨国的优质密封及轴承装置的制造供应商,特瑞堡领导着世界密封技术的发展。发展至今，特瑞堡密封系统成为了一家在全球拥有11个密封材料开发实验室、17个产品设计应用中心、6个研究开发中心、80多家工厂和技术服务机构的跨国集团，尤其是在航空航天、工程机械、塑料机械、钢铁、陶瓷机械、化工等行业更位于世界前列。作为特瑞堡集团的全资子公司，特瑞堡密封系统（中国）拥有超过2000个材料配方，销售网覆盖全中国。

我们诚挚邀请你加入特瑞堡密封系统，公司将会为员工提供广阔的职位发展机会和具有竞争力的薪酬福利体系。同时公司也为上海地区员工在莘庄和中山公园提供班车。

如需更多信息，请访问我们的网站*****************************/cn/cn/homepage/homepage.html