西安招聘

Reports to: Software Development Manager
Primary Purpose:
The key responsibility of the Technical Writer is the creation and management of product documentation in adherence to industry standards for technical writing. The Technical Writer is responsible for planning the documentation aspects of a release, executing the planning to schedule and meeting documentation quality criteria. These documents typically include online help, printed manuals, readme and release notes files, knowledge base articles, etc.
Key Authorities:
None
Working Relationships:
Direct Reports:
Other Key Relationships:
Nil Liaises with:
Software Development Manager
Development Team
Localisation Coordinator
Testing Team
Support Engineers
Key Areas of Responsibility:
Key Tasks
KPI’s
User Documentation
I. Research, plan, update existing documentation, and
write new documentation for Citect products in view of customer needs
Research topics
Develop documentation plans and outlines
Interview subject matter experts
Write new content
Update and edit existing content
Ensure proper grammar and spelling are used in all documents
Ensure development team has reviewed and approved all new/changed feature documentation
II. Develop comprehensive work breakdown structures and realistic estimates for product documentation deliverables
III. Proactively coordinate and collaborate with Development team or other technical resources to translate software/engineering concepts into clear and concise user documentation
IV. Proactively identify changes during the development/rework phases and update documentation as required
V. Prepare documentation for distribution across a variety of media, including online help and printed manuals
Documentation deliverables meet the project milestones, with high level of quality
Number of documentation bugs, relating directly to errors in the documentation, identified during testing
Feedback from Developers during documentation reviews
Feedback from customers
Knowledge Management
I. Maintain/develop industry knowledge including emerging platforms and technologies and competitors offerings
II. Provide input to Knowledge Base
III. Interact with engineers, quality team, support team, product managers and other technical writers to analyse and prioritize documentation
IV. Continually assess the tools and processes used for documentation and implement improvements in accordance with changing business needs and emerging industry standards
Number of knowledge sharing activities per quarter
Number of continuous improvement initiatives per quarter
Team Performance
I. Maintain professional relationships with all project stakeholders, delivering high-quality customer service
II. Support the project team to identify & resolve team/project issues, improve processes, and promote a high performance team environment
III. Coordinate and collaborate with Development team or other technical resources in order to publish and disseminate templates, standards, and procedural documentation

Feedback from project teams and stakeholders
Key Skills & Experience Essential Desirable
Qualifications
 Degree in computer/engineering discipline or technical writing 
Experience
 Strong ability to prepare software documentation using industry standard electronic formats 
 > 3 years experience in technical writing 
 Expert level skills in FrameMaker, WebWorks, MSWord, Visio, Powerpoint, Adobe Acrobat.
 Experience in planning and estimating project tasks to meet user requirements 
 Experience in developing training materials, user manuals, and online help 
 Knowledge of systems development lifecycles (SDLCs) and associated documentation 
 Understanding of current and emerging technology trends 
Skills/ Personal Qualities
 Strong ability to translate technical concepts into clear and concise documentation 
 Strong ability to write in a clear and grammatically correct manner, with attention to detail 
 Ability to work and contribute effectively in a team environment 
 Strong quality awareness, including an understanding of customer requirements for documentation usability 
 Ability to communicate effectively with all project stakeholders and proactively resolve conflicting requirements 
 Strong verbal communication skills 
 Self-motivated, able to prioritize and accomplish multiple tasks 
 Independent worker with a high degree of creativity 
 Strong problem solving and analysis skills 
Key Competencies
Technical Competence Essential Desirable
I. Tools and technology:
a. Adobe Acrobat
b. MS Word
c. Visio
d. Powerpoint
e. XML
II. Processes:
a. SDLC 

现今世界，能源问题已成为制约经济高速发展和环境保护的核心因素，施耐德电气一直致力于改善客户在电力领域的绩效和日常生活水平。作为能源优化领域的世界领先企业，施耐德电气集团业务包括5大市场：能源和基础设施、工业、数据中心和网络、楼宇以及住宅等领域提供产品和服务。

凭借其独特的产品系列，施耐德电气开发了全系列的集成化、智能型和通讯型的解决方案，使供电更安全、可靠，全面实现自动化，节能增效作用更加明显，建筑物内的舒适度和通信也获得了有效的管理。
依靠全球超过100,000名员工的参与，施耐德电气将帮助人类最充分地利用他们的能源。

数字施耐德电气
■2007年销售额达到170亿欧元
■在106个国家拥有超过105,000名员工
■通过销售合作伙伴，解决方案行销于190个国家
■在25个国家有超过7000 名研发人员
■有200多个贴近客户的工业基地

对客户业绩的贡献
施耐德电气在创新、质量和效率方面有着宏伟的战略，同时积极开展合作和并购业务以拓宽自己的产业阵容。施耐德电气在使电力应用更为安全和便捷的同时，以更全面、有效的解决方案系列服务于市场需求，并开发定制增值服务。
优秀的员工是这一战略的根基，他们构成了一支热衷开拓、锐意进取的团队。我们还提供所有级别的在岗培训，能够根据技术和客户需求的变化来拓展和调整员工的技能。

全球领导者的专业实力，本地合作伙伴式的服务
目前，施耐德电气在100多个国家开展业务，我们的产品和服务遍布世界各地，符合各国的标准和规范。

我们每年将销售额的5%投入研发。遍布世界的6,500名研发团队成员一直致力于为用户提供更多的价值。智能电力技术已在施耐德电气成为现实，而我们还在不断地创新，以优化其应用，其中已经包括嵌入式智能、无线网络、VDI解决方案以及因特网控制和监测。

由于我们的生态设计、生态生产和生态增效流程，我们有91%的生产和物流基地获得了ISO 14001认证。我们的解决方案可以满足最苛刻的安全性、可靠性、能效及环境要求。我们帮助客户以更少的能源和原材料消耗来实现更大量、更有效的生产。我们还提供设备全寿命期技术支持。

我们的目标
利用以下条件，成为全方位解决方案和服务的领先提供商：
■我们对客户应用的深入了解。
■市场上最为全面的产品、软件和服务阵容，而且可以最简便地进行组合以形成有效的体系结构。
■专注于客户满意度、创新和承诺的企业文化。